Job Description

Join an award-winning company, recently honoured with six prestigious awards at the UK's CRN's Diversity and Women in the Channel Awards 2023, including Cultural Inclusion Company of the Year and Woman of the Year. We are also proud to be a Work180 company, emphasising our commitment to creating an inclusive workplace.

Join

our Asset Intelligence team!



The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. With a focus on best practice and renewal optimisation, the team works with clients across a wide range of industry sectors, to ensure maximum value of obtained from the software investments

Success. The Softcat Way.

Softcat is a 1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.




The Customer Journey Team are a key part of the department, you'll be responsible for the end-to-end customer life cycle in relation to the Asset Intelligence customer Managed Services. You'll be accountable for ensuring that the customer is kept informed at every stage of the journey, from helping to integrate the solution into the organisation, co-ordinating Quarterly Business Reviews, ensuring deliverables are being met and exceeding our customers' expectations.



Working with our internal teams, vendor partners and customers, you will be key in ensuring every customer receives excellent value from the services, as well as co-ordinating the day-to-day functions within the Asset Intelligence Team.

As Asset Intelligence Customer Journey Manager, you'll be responsible for:

Oversee all aspects of the Asset Intelligence Managed Services function and ensure successful delivery/customer success

Owning and managing a subset of Managed Service customers across all functions, including co-ordinate and hosting Quarterly Business Reviews (QBRs)

Host customer kick off calls, taking meeting minutes and following up on actions

Manage and track all assessments & services provided by the Asset Intelligence Team

Supported by the consultants, you will communicate the status and steps to customers through the Customer Journey process

Build trusted relationships with customers

Ensure service milestones are achieved and tracked across all live customers by working with the Consultants/Analysts to ensure service success

Manage ad hoc projects/touch points through the customers lifecycle

We'd love you to have

Knowledge of and experience with MS Office range of products

Strong planning, organisation and administration skills with attention to detail

Excellent communication skills

Excellent presentation skills

A passion for working with people and the ability to quickly build rapport with both internal and external stakeholders

Proactively use your own skillset and that of the team to solve problems

Knowledge of asset management principles




We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:


Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.



If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/





Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.