Job Description

Reporting To:

Nicole Bernhardt, Director, Lettings

Office Location:

13 Crescent Place, Chelsea, SW3 2EA

Working Hours:

9am - 6pm, Monday - Friday (1 day per week wfh after 6 weeks)

Purpose of the position:

Our team is looking for an enthusiastic, proactive, highly organised, and committed individual to join our successful and fast-evolving Property Management department. In this strategic Asset Manager role, you will work closely with Nicole and the team to ensure that our landlords receive exceptional long-term care, compliance assurance, and value driven asset planning. This department plays a vital role in the business. When we manage properties smartly and transparently, we build trust that naturally feeds into landlord loyalty, repeat instructions, and strong referrals for our Lettings and Sales teams. You will be instrumental in shaping that experience through your foresight, ownership, and natural ability to nurture client relationships.



This is not just Property Management, it is Property Management done differently. If you want to be part of something special, where your work has real impact and you are part of a close-knit team, we would love to hear from you.

Responsibilities & duties:

Portfolio Oversight & On-Site Presence

Personally oversee our prime portfolio, serving as the first point of contact for both landlords and high-value tenants to ensure a responsive, seamless experience. Conduct regular property visits to proactively assess condition, compliance, and tenant satisfaction. Produce annual Property Health Reports with condition summaries, lifecycle forecasts (e.g., boiler age, flooring wear), and strategic recommendations for long-term value preservation.

Compliance Oversight

Ensure 100% of statutory safety and any other relevant certifications (e.g. Gas, EICR, EPC, Fire Safety, HMOs) are always in date. Proactive renewal scheduling and monitoring to prevent lapses. Liaise with contractors and internal teams to coordinate timely inspections and document updates.

Strategic Asset Management

Develop and maintain 3-5 year Asset Management Plans for each property. Recommend improvements such as redecoration, appliance upgrades, or energy efficiency initiatives. Analyse market trends and property performance data to identify ROI-positive upgrades (targeting up to 15% rental uplift). Monitor condition surveys and capital improvement timelines.

Budgeting & Cost Control

Collaborate with landlords to set annual maintenance budgets. Define thresholds for pre-approved minor works to streamline small repairs. Review and justify larger capital expenditures; obtain landlord approval for major projects. Track expenditure against budget and report on variances with commentary.

Landlord Communications & Relationship Management

Act as the primary point of contact for landlords on high-level portfolio matters. Provide regular investment updates, performance reports, and expenditure summaries. Deliver transparency through documentation (e.g. before/after images, annual property health reports). Build and maintain landlord trust through strategic advice and timely responses.

Skills & Experience Required:

Minimum 3 years' experience in Property and / or Asset Management or a similar senior-level Real Estate role. ARLA, RICS, or comparable qualification essential Strong understanding of UK residential property compliance legislation. Proven ability to manage capital improvement plans and long-term budgeting. Exceptional communication skills, both written and verbal with a client-centric mindset. Proficiency in property management software and compliance tracking systems. Data-driven decision-maker with the ability to assess property performance trends.

Personal qualities & behavioural traits

Strategic and Organised Thinker:

You will be at the heart of our landlords' long-term investment decisions, so structure, planning, and forward-thinking are second nature to you. You thrive on building clear action plans, keeping on top of compliance, and never letting a certificate or repair slip through the cracks.

Clear, Calm Communicator:

As the go-to for both landlords and tenants often with high expectations, your ability to listen carefully, explain clearly, and manage emotions under pressure is essential. You will represent tlc with warmth, professionalism, and confidence at all times.

Collaborative but Accountable:

We work as a team, but we value people who take ownership. You will collaborate closely with colleagues, but also take full responsibility for the service and performance of your own portfolio.

Driven and Positive:

We love people who bring energy, ownership, and a sense of humour to their work. This is a role for someone who genuinely enjoys making things better: be it a property, a process, or a relationship and who helps build a positive, productive culture around them.

Inquisitive and Tenacious Problem Solver:

Property management is about joining the dots. Whether it is tracing the source of a leak, handling a delicate tenant issue, or finding ROI for a refurbishment, curiosity, thoroughness, and follow-through are your trademarks. You do not let go of a problem until it is fixed properly.

What we are looking for:

Someone who loves to be proactive, to engage, and not just manage Excellent communication and problem-solving skills Someone who is not afraid to pick up the phone or knock on a door A team player who values community, both within the company and with clients A proactive attitude with an eye for detail and a passion for high end service Someone who embraces responsibility and owns the outcome

What you'll get:

A supportive, friendly, and fun team environment Super Prime & Prime portfolio of buildings in Kensington & Chelsea The chance to build lasting relationships with high-calibre clients Career development and progression with the guidance of experienced leaders Mentorship from Senior leaders who genuinely care * And yes... office dogs!