Job Description

Asset Support Officer

Salary: 28,608 per annum plus excellent benefits

Hours: 35 hours per week. We are also 'Happy to Talk Flexible Working'

Contract Type: Permanent

Location: Hybrid - our office/home

Closing Date: 7 August 2025

Recruitment Date: 19 August 2025

Our vision is

Great homes. Strong communities. Bright futures.

This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.

What will your role be?

As the Asset Support Officer, you will support the Asset Management team with general administrative support with duties including; dealing with customer and colleague enquires, defect monitoring and reporting, data inputting, and raising purchase orders for invoices. You will deliver a high level of customer service and respond to enquiries directed to the Asset Management team, ensuring customers are treated fairly, listened to and have their views acted upon in an effective and efficient manner.


For further information, please review the job description within the recruitment pack linked below.

Who are we looking for?

You will be a highly organised and detail-oriented professional with excellent communication skills, and the ability to manage multiple priorities to agreed deadlines. You will have GCSEs in Maths and English (grade 4/C or above), and you must have experience of delivering excellent customer service in a customer focused environment, dealing with enquiries either via telephone, email and face to face.


For further information, please review the person specification within the recruitment pack linked below.

Why join us?

You'll love being part of a caring, inclusive, professional and innovative organisation. You'll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best

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How to apply

Please review the recruitment pack linked below and complete our online application process.

All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words.

Encouraging diversity

We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.


We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.

If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form.

Further information

For further information about this exciting opportunity please download the recruitment pack at the bottom of this page.


INDAD