Job Description

Ref Number

B28-00105

Professional Expertise

Estates, Facilities, Accommodation and Safety

Department

Finance, Commercial and Estates (B28)

Location

London

Working Pattern

Full time

Salary

28,258-29,412

Contract Type

Permanent

Working Type

On site

Available for Secondment

No

Closing Date

17-Sep-2025

About us

------------

Be part of London's Global University - and help our students feel at home.

At

UCL

, we're proud to be one of the world's leading universities - and we know that an exceptional student experience starts with feeling welcome, safe and supported. Our award-winning

Accommodation Team

manages over 26 halls, housing more than 6,500 residents in some of London's most vibrant neighbourhoods. We're now looking for a friendly, organised and proactive

Assistant Accommodation Advisor

to join our front-line team.

About the role

------------------


You'll be the welcoming face of UCL Accommodation, providing a first-class reception service to our students, visitors and contractors. From handling enquiries and resolving issues to supporting check-ins, check-outs, inspections and events, you'll ensure our residents enjoy the very best experience.



Working as part of a supportive team, you'll also play a key role behind the scenes - from managing bookings and payments in our StarRez system to liaising with contractors, reporting maintenance issues and helping coordinate social events. No two days will be the same, and you'll have the chance to make a genuine difference in students' lives.

About you

-------------


We're seeking someone with:


Experience in a customer-facing role (hospitality, accommodation or retail experience is a plus) Strong communication skills and the ability to remain calm and professional in challenging situations Good organisational skills, accuracy and attention to detail Proficiency in Microsoft Office and confidence in using administrative systems A positive, flexible attitude and a commitment to great customer service Willingness to work on a rota, including some evenings and weekends

"This role does not meet the requirements for a Skilled Worker visa certificate of sponsorship under UK Visas and Immigration legislation. UCL will not be able to sponsor individuals who require a right to work in the UK."

What we offer

-----------------


As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)

Additional 5 days' annual leave purchase scheme

Defined benefit career average revalued earnings pension scheme (CARE)

Cycle to work scheme and season ticket loan

Immigration loan

Relocation scheme for certain posts

On-Site nursery

On-site gym

Enhanced maternity, paternity and adoption pay

Employee assistance programme: Staff Support Service

Discounted medical insurance


Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

-------------------------------------------------------


As London's Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We particularly encourage applications from candidates underrepresented in UCL's workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and - for Grade 9 and 10 roles - women."



Read more: UCL Equality, Diversity and Inclusion.



Applicants should also familiarise themselves with UCL's policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy