Job Description

Assistant Branch Manager/Property Manager - HMO Lettings

Department:

Mistoria House Share

Location:

Branch-based - Bolton and Salford

Reporting to:

Branch Manager - Mistoria House Share

Direct Reports:

Lettings/Property Admin Team (as delegated by Branch Manager)

Role Summary:

The

Assistant Branch Manager / Property Manager - Mistoria HMO Lettings

is responsible for managing a portfolio of HMO properties, ensuring full

compliance with HMO regulations, tenant satisfaction, and property upkeep

. The role involves working closely with

landlords, tenants, maintenance teams, and local authorities

to provide a high standard of property management services.

The ideal candidate is

highly organized, detail-oriented, and experienced in HMO property management

, with a strong understanding of

tenant relations and legal compliance

.

1. Administrative & Office Support

Manage tenant engagement via WhatsApp groups and other digital tools. Track

move-in and move-out schedules

, coordinating key collections and inventories. Ensure timely updates on

spreadsheets and CRM systems

for tracking occupancy.

2. Property Maintenance, meter readings & Repairs Coordination

Oversee

property maintenance and repair requests

, ensuring quick resolution. Conduct

routine property inspections

and track maintenance records. Work with the

Repairs & Facilities Management (RFM) team

to schedule necessary repairs. Ensure properties remain

safe, compliant, and in excellent condition

. Perform meter readings for electricity, gas, and water at check-ins/check-outs and during inspections. Check out and move out including key returns and receiving notices

3. Compliance & Safety Standards

Ensure all properties comply with

HMO licensing, gas safety, EPC, EICR, and fire safety regulations

. Maintain and update

compliance documentation

, ensuring all licenses and safety certificates are valid. Liaise with

local councils and regulatory bodies

regarding HMO licensing and inspections. Conduct

property inspections

to ensure compliance with HMO regulations (every 2 months)

4. Landlord & Tenant Relationship Management

Act as the primary contact for

landlords and tenants

, addressing inquiries and concerns. Provide landlords with

property performance updates and compliance reports

. Handle

tenant complaints and disputes

, ensuring prompt and fair resolutions. Manage

tenant move-ins and move-outs

, ensuring a smooth transition.

Job Specification:

Education & Experience:

3+ years of experience

in

property management, lettings, or HMO compliance

. Strong knowledge of

HMO property regulations, licensing, and tenant management

. Experience managing

tenant relations, maintenance requests, and compliance issues

.

Technical Skills:

Proficiency in

Concurrent CRM, PayProp, and property management software

. Understanding of

UK housing regulations and tenancy laws

. Strong problem-solving skills in

tenant dispute resolution and compliance matters

.

Personal Attributes:

Highly

organized and detail-oriented

. Strong

communication and negotiation

skills. Proactive approach to

problem-solving and conflict resolution

. Ability to manage multiple tasks and work

under pressure

.

Liaison Relationships:

Internal:

Branch Manager

- Reporting on property conditions and compliance.

Lettings Team & Negotiators

- Ensuring smooth tenant onboarding and renewals.

Finance Team & Pay Prop Administrator

- Managing rent collection and deposit handling.

Maintenance Teams & RFM Team

- Coordinating property repairs and compliance work.

External:

Landlords & Investors

- Providing property updates and ensuring compliance.

Tenants

- Handling tenancy issues, disputes, and renewals.

Local Councils & Compliance Inspectors

- Ensuring properties meet all regulatory requirements.

Contractors & Service Providers

- Coordinating repairs and maintenance projects.

Performance Indicators & Targets:

Occupancy Rate:

Minimum 90% and Maintain high tenant retention and minimize void periods.

Maintenance Resolution Time:

Ensure all tasks are completed within agreed timelines (less than a week)

Compliance Adherence:

Maintain 100% compliance with HMO and safety regulations.

Customer Satisfaction:

Positive feedback from landlords and tenants.

Rent Collection Efficiency:

Ensure timely payments and reduce arrears.

Disclaimer

This job description is intended to provide a general overview of the responsibilities and requirements for the position. It is not a comprehensive list of all duties, responsibilities, or qualifications associated with the job. The duties and responsibilities of this role may change without prior notice, and the company reserves the right to modify or assign other duties as necessary to meet business requirements.

Job Types: Full-time, Permanent

Pay: Up to 28,000.00 per year

Benefits:

Company car Company events Company pension Free or subsidised travel Free parking On-site parking Profit sharing Sick pay
Experience:

HMO Lettings: 2 years (required) Property Maintenance: 2 years (required) HMO Property Management: 2 years (required) HMO Compliance Administration : 2 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person