Job Description

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IS A CAREER AT TSP FOR YOU?

At TSP, our mission is clear: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords. Every member of our team is a community builder, problem solver and brand ambassador. At TSP you are empowered to make a real impact with every interaction.





Our values are lived daily through professionalism, generosity, hospitality, presence and a relentless attention to detail. We believe in making every building a place people want to stay, and every touchpoint an opportunity to build trust and loyalty. We sweat the small stuff, listen deeply to our stakeholders, and always act with empathy, accountability and a solutions-first mindset.





TSP is committed to investing in our people. We provide continuous training, mentorship, and opportunities for progression. Many of our leaders started in entry-level roles and grew with us. You'll benefit from structured development, regular feedback, and the chance to contribute ideas that shape the future of our business. We celebrate initiative, reward impact, and support your ambitions with clear pathways for career growth.





If you are ambitious, customer-centric, and have a genuine interest in facilities and building management, there is a great opportunity to join a company that offers not just a job, but a platform for your career development and personal growth.

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YOUR ROLE

As Assistant Building Manager, you are the operational heartbeat of the building, combining facilities management expertise with customer-centric service. You are empowered to resolve issues, enhance tenant experience, and ensure the building operates at peak efficiency. Your approach should always align with TSP's RESOLVE framework turning ever interaction into an opportunity to build trust, loyalty, and long-term occupancy.





This position combines facilities management expertise with strong customer-facing skills to create a welcoming, well-maintained and efficiently operated environment for all tenants and visitors.

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SKILLS & EXPERIENCE

3-5 years of experience in property & facilities management, preferably within commercial real estate IOSH qualified, NEBOSH desirable Strong problem-solving and decision-making skills Excellent communication and stakeholder management abilities Ability work with cross-functional teams Solid understanding of facilities operations, compliance, health & safety, and vendor management Experience with risk management software and CAFM platform is desirable.

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PERKS

Performance-related bonus Private healthcare Two paid charity days each year 25 days annual leave, not including public holidays and Christmas closure 75 birthday bonus Development, learning and mentoring opportunities Excellent opportunity to develop within an award-winning, innovative company Contributory pension Friendly team - with monthly socials like pizza evenings and brunches at Dishoom

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YOUR KEY RESPONSIBILITIES (RESOLVE)

As Assistant Building Manager, your role is dynamic and people focused, balancing client interaction with the operational demands of a busy, multi tenanted office building. You'll be at the centre of day-today activity juggling priorities such as maintenance, security and stakeholder engagement, whilst always upholding TSPs standards of service excellence.





Every challenge is an opportunity to build trust, solve problems, and strengthen our community. You will be trained in the TSP RESOLVE framework, and you key responsibilities are set out below using this approach to ensure every action delivers value for our tenants, landlords and colleagues.

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RECEIVE WITH EMPATHY

Welcome all tenants, visitors, and contractors with warmth and professionalism, actively listening to their needs & concerns. Acknowledge frustrations or issues with empathetic, solution-focused language: "I understand this is frustrating. Let's get it sorted". Remain present & approachable at the front desk, ensuring all first impressions reflect TSP's hospitality standards.

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ENGAGE THE ROOT CAUSE

Use probing questions to fully understand tenant or building issues, whether reported in person, by phone or email. Gather all relevant details (who, what, where, when, why) to ensure accurate diagnosis of facilities or customer service concerns. Liaise with contractors and service providers to clarify the underlying cause of recurring maintenance issues.

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SOLUTIONS THAT STICK

Propose and facilitate practical, sustainable solutions for both immediate fixes and long-term prevention. Coordinate with the Facilities Manager and TSP team to ensure all solutions are robust and future-proof. Communicate proposed actions and expected timelines clearly to all stakeholders.

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OWN THE OUTCOME

Take full responsibility for seeing issues through to resolution, providing regular updates to tenants and team members. Personally oversee key interventions (e.g. escorting contractors, following up on urgent repairs). Ensure all next steps and timeframes are communicated and delivered as promised.

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LOG & LEARN

Accurately record all issues, actions taken, and outcomes in our IT systems within 15 minutes of receipt. Share insights and patterns with the wider team to support continuous improvement and knowledge sharing. Maintain clear records for compliance, audit, and service review purposes.

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VALIDATE WITH THE STAKEHOLDER

Proactively check back with tenants or stakeholders after resolution: "Has this resolved the problem for you? Is there anything else we can help with?" Confirm satisfaction and document feedback, escalating if further action is required. Ensure all parties feel heard and valued throughout the process.

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ENCOURAGE FEEDBACK & IMPROVEMENT

Invite feedback on both the process and the outcome, using suggestions to refine future service delivery. Participate in monthly pain-point reviews and innovation sessions, contributing ideas for service and operational improvements. Support a culture of openness, learning, and continuous enhancement in line with TSP's mission.

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OTHER CORE DUTIES

Conduct daily building inspections, reporting defects and hazards. Manage reception and communal areas to the highest standard, including supplies and presentation. Oversee visitor management, access control, and security protocols. Support tenant onboarding and move-ins, ensuring smooth orientation and handover. Assist with emergency procedures, including evacuations and incident reporting. Facilitate community events and foster a positive collaborative tenant culture.

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FLEXIBILITY

We're a small and agile team and therefore some flexibility is expected. You may be required to perform tasks not referred to in your job description.

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SUSTAINABILITY

Please minimise environmental impact wherever possible when performing your role and actively contribute to the delivery of the TSP Environmental Policy.

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TRAINING NEEDS & TARGETS

Evidence 20 hours of relevant CPD activity each calendar year Complete all mandatory TSP in house training courses Attend regular online TSP Townhalls Attend TSP problem solving and customer service workshops

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THE TSP WAY - VALUES & EXPECTED BEHAVIOURS

At TSP our reputation and success are built on living our values in evert interaction and decision. We don't just talk about our values, we operationalise them, making them the foundation of how we serve clients, support colleagues and keep buildings fuller for longer.

? EASE

Remove friction for tenants and colleagues, making every process as simple and seamless as possible.

? GENEROSITY

Go above and beyond. Offer help, share knowledge, and look for ways to delight, not just satisfy.

? HOSPITALITY

Make everyone feel welcome, remembered and respected. Greet by name, listen actively, and create a positive first impression every time.

? PRESENCE

Be attentive, available, and proactive. Notice what's needed and act before being asked.

? PURPOSE

Understand how your actions contribute to our mission and always act with the bigger picture in mind.

? SWEATING THE SMALL STUFF

Pay attention to details, from tidy spaces to accurate records, knowing that the little things build trust and loyalty.

? EXPECTED BEHAVIOURS

Always demonstrate professionalism and courtesy with clients, tenants and each other. Support you team through open communication and sharing information. Be reliable, consistent and well-presented. Take initiative. Suggest improvements and act on opportunities to add value. Always record actions and outcomes promptly and accurately. Respond quickly and take ownership of problems, following through until resolution. Communicate clearly, using plain language and a positive reassuring tone. Set and maintain boundaries respectfully in challenging situations. Uphold process discipline. Follow established procedures but suggest improvements through the right channels. Treat every touchpoint as a brand experience, knowing your actions shape TSP's reputation.

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IMPORTANT

In addition to encouraging a workplace free of unlawful discrimination, we expect our colleagues to treat one another with kindness and respect in every interaction and communicate in a way that respects every other human around them.

? LIVING THE TSP WAY

Start each day and meeting with a focus on our values, share wins and lessons learned. Recognise and celebrate colleagues who embody our values. Seek and act on feedback to continuously improve. Remember that every challenge is an opportunity to build trust, solve problems and strengthen our community. By consistently demonstrating these behaviours, you directly contribute to our mission of delivering exceptional service, fostering loyalty, and keeping our buildings fuller for longer.

At TSP we don't expect perfection, but we do demand commitment to our values, every day, in every action

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THANK YOU FOR APPLYING - WE CAN'T WAIT TO MEET YOU