Job Description

Who We Are

At Metropolitan Gaming, we don't just offer jobs--we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we're the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:


50% off food and beverages in all our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentive Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance program: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme

What We Are Looking For

We are looking for an Assistant Casino Manager to support and assist the Casino Managers in achieving the highest possible standard in the overall operation of the club and to ensure that the requirements of the Gambling Act, Company's Gaming Manual and Code of Conduct, Health and Safety legislation and all company rules and procedures are complied with.

Main Responsibilities

Outstanding levels of customer service are delivered by the gaming team on a consistent basis in line with company expectations. You can proactively contribute towards discussions on the business at management meetings. This may include discussions of a commercial, procedural or people management nature. Supports the implementation of all internal and external marketing and sales activity. Gaming is conducted to the Rules of Casino Games and Company procedures and report any breaches promptly through the required reporting procedures. Always ensure that the venue has the optimum level of suitably experienced staff on shift to achieve maximum efficiency. Good communications are developed and encouraged throughout the venue and with other properties where necessary which includes the effective co-ordination of and liaison with ancillary departments is maintained. Place a high priority on good customer relations on the casino floor. This duty includes having a good knowledge of players, their gaming methods, performance at the tables and their status in relation to cheque encashment. Supervise all team members within the job holder's area of jurisdiction and ensure that standards of inspecting and dealing required by the Gaming Manual, Rule of the Game and other Company rules and procedures are adhered to. Ensure that all gaming equipment is functioning properly, ensure the maintenance of adequate floats and maintain an hourly report sheet with casino results and cash drop. Assist with the supervision of count procedures. Ensure junior members of the team are developed by providing support, offering feedback on a regular basis and by following company procedures regarding development reviews, appraisals or any other performance management tools. Conduct investigations into employee absences, grievances and disciplinary matters. When required conduct disciplinaries and grievance hearings at the request of senior management. Assist with identifying the potential of gaming team member so as to assist senior management to make informed decisions in relation to training, salaries and promotion. Identify team members who are under performing and recommend remedial disciplinary action and to conduct appraisals as and when required. Actively promote and ensure company initiatives are followed concerning the engagement of employees. Role-model on-the-spot coaching and feedback, ensuring all DIs understand the importance of this within their roles and consistently provide coaching interactions at every possible opportunity. Use appropriate reward and recognition interventions [for example, ecards, Spot Awards, snapshots/file notes, Employee of the Month nominations] to shine the light on role model employees. Promote the licensing objectives as set out in Gambling Act 2005, including all aspects of compliance with AML/CTF and Social Responsibility policies and procedures. Report to the central compliance function, and then follow any guidance from central compliance, any matter regarding regulatory compliance that is outside a Casino Managers level of expertise; relates to a high-risk customer or transaction; involves a potential criminal matter or otherwise involves dishonesty, theft, fraud or collusion with a customer; may need to be reported to the Gambling Commission as a 'key event' or which could result in regulatory action. Adhere to continual reporting requirements to the centralised compliance organisation within UK/EMEA of routine matters. Cooperate fully with regulatory authorities on any requests for information and on any compliance or audit assessments, internal or external.

Service Behaviours

Our Assistant Casino Managers are expected to always demonstrate our key service behaviours:

On It

: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.

Upbeat and Positive Attitude

: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.

Be Nice

: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.

Open and Close

: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK


This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.