Job Description

Role: Reporting to:

Key Relationships: Location: Contract:

Hours:

Assistant Centre Manager Centre Manager

Centre Teams/Clients Watford

Full-Time, Permanent

Monday - Friday 08:30-17:00, 37.5 hours per week

Hello. Looking for your next big opportunity in property management?

At Wenta, we're all about making a difference to the business community. Our centres offer so much more than just spaces. They're places that bring opportunity to the local community in so many ways.

A bit more about us

:

Wenta is one of England's largest enterprise agencies that has been helping people to start-up, maintain and grow their own business since 1983. Yep, that's quite some time! Our business centres offer flexible and affordable workspaces for business owners to grow and prosper, along with a warm and thriving community that cares.

From King Charles Ill (formerly known as The Prince of Wales) to Anthony Joshua, Wenta has been championed, utilised and visited by a whole heap of people you will have heard of already across the nation.

With that said, we're still very much the 'best kept secret' when it comes to our business support with the majority of our clients coming to us through word of mouth. We have helped over 83,000 people to start, run or grow their own business, through our impartial, free and trusted business advice and skills training. Our centre workspaces are the backbone of our social enterprise support services. We own and operate business centres and flexible workspace across Hertfordshire and North London. Income growth across our centres enables us to reach and support even more people to turn their business ideas into a reality. This positively changes and impacts lives, families and opportunities.

Our mission is to provide inclusive support for everyone to start and run a successful greener business.

Our passionate team is experienced, impartial and independent with ru2 shareholders.

The

about the Role:

The successful person for this role will support the Centre Manager in creating and building relationships with clients, and ensuring the smooth running of our buzzing Business Centre.

The purpose of this role is to work closely within our centre team, supporting clients and the running of the centre, with the opportunity to gain experience in all aspects of running a business centre.

:

As the assistant centre manager, you'll be working closely with the clients as well as the centre manager, providing first class customer service across all of Wenta's communication channels from the Reception desk to phones, email and online.

On a day-to-day basis, you will manage the general running of the business centre alongside the rest of the centre team. That's everything from front of house, client and community engagement events, to conducting viewings of the centre and closing sales.

u To develop plans with the Centre Manager in delivering the strategy of acquisition with effective planning and time management

u To liaise and develop relationships with brokers with regular communication

u To arrange and conduct client viewings, working the leads through to close

u To keep the company's CRM system up to date with accurate and quality data, reviewing insights and trends

u To drive and support Wenta's digital strategy, focusing on deriving new income streams

u To collaborate with Wenta's business advisors and advice team to ensure all Wenta services are promoted and communicated to all clients

u To collaborate with Wenta's Digital, Communication and Marketing (DCM) team on developing social media campaigns to promote the centre, creating and communicating on-brand, client business stories, centre news stories and key client updates for PR purposes

u To communicate and listen to clients to ensure they feel valued and supported

u To deliver an exceptional customer service experience for centre clients and visitors

u To build strong client relationships to allow for open communication and honest feedback

u To proactively manage client requests for information, questions, queries, concerns within one day, ensuring that regular contact is maintained with them and any concerns are resolved quickly

u To create and maintain a consistent professional relationship with centre clients to understand their current business needs, sharing insight internally

u To follow The Code of Confidentiality and Impartiality, remaining independent from any clients business ventures with no direct involvement

u To manage and monitor KPl1s monthly

u To ensure the centre conforms to legislation relating to Health a Safety

u To oversee the production of sales, service and rent invoices to clients

u To oversee the process of and resolving all internal direct debits and chase outstanding payments

u To support in managing the client expectations on the centres annual rental increase

u To ensure all client documentation is processed in order with GDPR regulations within one month of moving in

u To ensure that all clients adhere to Anti Money Laundering Regulations

u To conduct regular tours of the building and external areas to ensure everything is in good order

u To act as a First Aider and Fire Warden for the site (after attending training)

u To assist the Centre Manager in preparing the annual budgets and the development of income for Wenta

u To work on individual projects with the Centre Manager and the wider Wenta team

u To attend and contribute to the various internal and external meetings and to be involved in other activities as requested by Wenta and the Senior Management Team

To meet and maintain all standard of quality as required contractually by Wenta and as stated in the Wenta Client Charter.

To proactively promote our Wenta Net Zero support service to all clients, with a goal to reduce our carbon footprint and support businesses in their sustainable goals through our subsidised service.

Every Wenta team member will be able to become Action Zero Accredited as part of Wenta1s commitment to our Net Zero goals.

The list above is not exhaustive and you may, on occasions, be required to carry out other duties which are not listed above as and when requested by your Line Manager.

Job Types: Full-time, Permanent

Pay: 26,000.00-29,500.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Transport links
Schedule:

Day shift Flexitime Holidays Monday to Friday No weekends
Application question(s):

Do you have experience in collaborating and building strong relationships with various stakeholders, partners and clients? Do you have experience in communicating with clients through multiple channels including digital (telephone, email, web chat and Microsoft Teams)? Do you have experience in client acquisition and retention Do you have a high level of commercial awareness and/or come from a sales background?
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Management: 2 years (preferred)
Work Location: In person

Application deadline: 20/06/2025
Reference ID: ACMPB/01/24