Job Description

Join our award winning Team here at Down Hall Hotel and Spa. We are proud to have been recently awarded AA Hotel of the Year 2024/2025 in England.

Are you a dynamic and driven hospitality professional with a passion for delivering seamless events and outstanding guest experiences? Down Hall Hotel and Spa, an iconic establishment renowned for its refined service and elegant event spaces, is seeking an Assistant Conference & Banqueting Operations Manager to support our thriving Events department, including conferences, weddings, banquets, and seasonal celebrations.

Responsibilities

Plan, coordinate, and oversee all conference and banqueting events from inception to completion. Manage the scheduling of events, ensuring optimal use of facilities and resources. Supervise Team during events, providing guidance and support to ensure high standards of service. Maintain strong communication with all departments to ensure smooth operations. Support, motivate, and train the events team to deliver exceptional service, fostering a culture of teamwork and continuous improvement. Guest Experience: Ensure each guest enjoys a seamless and memorable event, from initial setup to final service. Event Coordination: Work with other departments to guarantee smooth execution of conferences, banquets, and weddings. Duty Management: Act as duty manager for events when required.

Requirements

Proven experience in a managerial role within the hospitality industry, preferably in conference and banqueting settings. Strong organisational skills with the ability to manage multiple tasks simultaneously. Excellent time management skills, ensuring deadlines are met without compromising quality. A background in guest services, demonstrating a commitment to providing outstanding customer experiences. Knowledge of fundraising activities is a plus, as it may be relevant for certain events. A passion for hospitality and a desire to create memorable experiences for guests. This role offers an exciting opportunity for an individual looking to advance their career in event management within the vibrant hospitality sector.
If you are enthusiastic about hospitality and excited to deliver exceptional events at one of England's most prestigious country house hotels, we would love to hear from you. Please send your CV and cover letter to HR@downhall.co.uk.

Job Type: Full-time

Pay: 32,552.00 per year

Work Location: In person