Job Description

Clarke Transport a family business - one of the leading privately owned multi-service transport organisations in the UK are looking for a

Assistant Customer Service Manager

to work out of our depot in

Tipton, West Midlands.

Are you Interested in a transport role within one of the nation's leading, pioneering distribution organisations? Would work with an organisation that invests in its people, career development and ongoing personal development? Would work in a fast-paced, progressive environment interest you?

Job Role & Purpose

You will be responsible for the delivery of excellent customer service. You will assist to manage and oversee all external customer complaints and queries, ensuring they are dealt with in a professional manner, with efficiency and effectiveness, to minimise business risk and to promote the Company brand.

Duties

Assist in the management and nurturing of a professional working environment, driven to promptly and effectively resolving customer queries and complaints, to promote customer satisfaction and brand loyalty. Assist to manage and oversee the maintenance and control of key customer accounts. Ensure the smooth management of delivery coordination and, where possible, proactively resolve issues regarding logistics, such as proactively advising customers of changes to ETAs etc. Ensure that customer queries and complaints are fully investigated and, where possible, resolved, by your team, prior to any handover to another department. Be the custodian of customer service excellence, with regular auditing and analysis of customer service performance within the department and across the business. Help the Customer Service Manager to manage the drive for continual business improvement, by measuring customer satisfaction and service improvements, such as time efficiencies and a decrease in other financial costs. Provide various reports/spreadsheets as required for internal departments and, where required, to customers in a timely manner. Help to develop and implement customer service policies and processes, to ensure minimise business risk and to promote the Company brand. Cover for the Customer Service Manager in their absence. To complete any other reasonable duties as instructed by the management team.
Sup

ervisory Responsibilities:

Assist with coaching, mentoring and developing staff including overseeing new starters. Provide oversight and direction to your team. Help to lead staff using a performance management and development process including objective setting, feedback and identifying training & development needs. Receive complaints and resolve problems. Aid with the responsibility for managing and recording attendance including timekeeping, sickness absence and annual leave. Ensure security of all personal or sensitive company data at all times.

If you are a Assistant Customer Service Manager, that genuinely has a desire to forge a career in a fast-paced environment with the ability to drive improvement, this is the career move for you.

14.23 (40hrs per week)

20 Days plus 8 statutory holidays (28 days in total) Additional Holiday after 4 years' service - Extra Day for every additional year's service up to a maximum of 5 extra days. Full uniform and PPE provided. Auto Enrolment Pension Scheme
Job Types: Full-time, Permanent

Pay: 14.23 per hour

Benefits:

Casual dress Company pension Employee discount Free parking On-site parking Referral programme Store discount
Experience:

customer service: 2 years (preferred) Logistics customer service: 2 years (preferred)
Work Location: In person