Job Description

Job Title: Assistant Customer Service Supervisor
Location: Welwyn Garden City Library
Starting Salary: \xc2\xa321,575 with the opportunity to progress to a maximum of \xc2\xa324,054 per annum (pro rata for part-time)
Hours: 22.5 hours per week
Contract: Permanent

Diversity: We are an inclusive employer and value a diverse workforce

Job Duties:
Do you want to make a difference in the community? The opportunity exists to join our friendly team as a supervisor supporting frontline staff to deliver a quality service, creating a positive impact on residents and the community.

You will assist the Library Manager by supervising and motivating a large team at Welwyn Garden City library, who also support community libraries and our countywide Information service

The library is more than just a collection of books. It is a hub for community activities, a place to access digital technology and a gateway to reading information and wellbeing. This is a hugely varied role, where you could find yourself organising or delivering a wide variety of exciting events and services. These can range from Baby Rhyme Time, Lego club for children and social groups for adults to directing older customers to wellbeing resources, as well as organising activities with local partners, and so much more.

This is a very exciting time to join Welwyn Garden City library as we evolve our technology offer with the recent opening of our new CreatorSpace. This presents the opportunity to design and deliver ways of supporting library customers to use the latest technology offers for business, education, or leisure by offering a range of activities to both children and adults. You will also take a lead in delivering children\xe2\x80\x99s activities to children of all ages

Library experience is not essential for this role. More importantly, we want our staff to be inspiring, imaginative, and outgoing, with a passion for access to learning and to come from all walks of life.

We are looking for someone who is a great communicator, and enthusiastic about taking on a wide range of projects and initiatives. You should be pro-active, well organised, and responsible. This role could be the first step in a long-term career in libraries management, with an excellent opportunity to develop your supervisory, customer care and outreach skills in a customer facing community role

Does this sound like a role that would appeal to you? Making a difference to the lives of adults and children in our community by inspiring the team to deliver excellent customer service and a wide range of events and activities

Closing Date: 23.07.2023
Interview Date: 11.08.2023

For an informal discussion and more information please contact: Joanne Smith 07580 744868

Additional Information

Benefits of working for us:

• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes

Disability Confident: We are proud to be a and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).

How to Apply

As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer the 5 key questions which are located at the end of the advert and a template can be found in the \'Available Documents\'.

1. Supervision: What experience have you had in balancing an admin role with front line supervision?

2. Customer Care: We strive to provide excellent service to all our customers. Please tell us how you have delivered outstanding customer service.

3. Teamwork: Please tell us how you have supervised a reliable, flexible and supportive team and how you have worked collaboratively with your line manager to achieve aims and objectives.

4. Administrative Duties: Can you tell us what skills you have which would support maintaining Health & Safety, property and training requirements within the workplace.

5. Organisation: Please tell us how you have organised and prioritised tasks and been methodical, and how you have collated data and returned to timescale

If you do not provide answers to the questions and upload to your application, your application will be rejected.

Hertfordshire County Council