Job Description

Location: Canterbury

Hours of work: 40

Contract Type: Permanent

We're looking for an Assistant Facilities Manager who's ready to take the next step in their career.



Based on the site, you'll be the key point of contact for local customers, helping to deliver consistent service and ensure everything runs smoothly.

You'll supervise and support the on-site teams, making sure work is carried out safely and to the highest standard.



Working closely with the Regional Facilities Manager, you'll help drive service delivery, manage schedules, oversee compliance and support with training and development.



This is a great opportunity for someone looking to build their facilities management career in a supportive, well-structured environment.

Key Responsibilities

Support the contract management team with service solution systems, identifying and implementing service improvements Lead workforce planning, including rostering, recruitment, training, and development to meet contractual requirements Ensure full compliance with Health & Safety legislation, COSHH, audits, SOPs, and risk documentation Manage frontline performance through effective supervision, 1-2-1s, appraisals, and succession planning Handle customer queries and complaints professionally, ensuring correct logging and resolution procedures are followed Drive commercial performance by controlling costs, identifying additional revenue opportunities, and supporting mobilisation activities Maintain compliance across all HR, operational and statutory areas, including completion of Management PPM tasks

Professional and Personal Competencies/Qualifications

Facilities Management experience, ideally within a hard FM environment Familiarity with CAFM systems desirable Basic understanding of hard FM services and operations Proven leadership experience within a facilities or operational setting Strong client management and stakeholder engagement skills Ability to work collaboratively across teams and service lines Excellent communication and organisational abilities

UK The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.




Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.




We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace




ISS is proud to be a diverse and inclusive employer.




ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.




We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.




Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.




If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com





If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace







To find out more about what we do - https://www.uk.issworld.com/