Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Objective of Role

The Assistant Facilities Manager (AFM) will assist Facilities Manager(s) (FM) in the delivery of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment.



Team Structure

The AFM will seek direction from the FM, taking guidance as appropriate and will work closely in a number of 'virtual teams' within PAM including; Client Relationship Directors (CRDs), Contract Directors (CDs), Management Services, Client Financial Services (CFS).



Key Responsibilities and Deliverables



Facilities (property/portfolio) Management - Supporting the FM to:



Ensure we are delivering client KPIs as identified within the agreed PMA (Property Management Agreement). Assist in the delivery of 'Instinct' (customer experience) operational initiatives across your portfolio in close liaison with our service partners. Assist in the smooth transition of properties into management and ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective. Ensure that on-site management of the properties is undertaken in accordance with JLLs polices, processes and procedures as defined on the PAM Process Hub site (Connect). Liaise with occupier representatives referring matters upwards only if they cannot be resolved at local level. Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building(s), in support of the FM(s) of any occupier matters that may influence property valuation/investment. Assist in the setting and controlling of service charge budgets, quarterly variance reporting and reconciliation to agreed accounting practices. Assist in the procurement of all supplies and services at the property in accordance with the JLLs PAM procurement program. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems. Monitor contractor performance against agreed standards. Assist the building's 'Social Responsible Management' (H&S and environmental/sustainability) activities. Assist in the management of the buildings' plant and equipment. Will be responsible for building management systems where appropriate. Assist in the implementation of minor works. Help prepare site regulations and issue permits to work for all contractor activities on site. Maintain, test and implement disaster planning procedures to cover all emergencies. To organise and co-ordinate fire evacuation and bomb drills. Establish and maintain proper site records in accordance with best practice rules. Assist in the development and maintenance of occupier handbooks. Assist in the monitoring of vacant/void property in conjunction with the clients' insurance policy. Visit sites and properties in accordance with the site visit program issued by the FM.

Required Qualifications, Skills and Experience



Commercial acumen Solid stakeholder management skills and an ability to understand business ideas Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a corporate FM background Supportive in driving operational business change IWFM / BIFM qualification and or similar in facilities operational management Prior experience as operations manager or team leader Strong organisation skills and excellent communication skills, both verbal and written Driven to achieve results Knowledge of safety, quality, and cost risks

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.