Job Description

Role

: Assistant Facilities & Operations Manager

Reporting to:

Facilities & Operations Manager

Location

: Kingsway Shopping Centre, Newport

Salary

: 27,000 rising to 29,000 upon successful passing of probation.

Contract

: Full-Time, weekend work required.

Role Overview

The Assistant Facilities & Operations Manager will support the Facilities & Operations Manager in ensuring the smooth and efficient running of all facilities, maintenance, cleaning, and security operations across the site.

This is a hands-on role that will involve undertaking some cleaning and security duties, alongside the supervision, coordination, and direction of the General Operative team. The postholder will assist in managing supplier contracts, monitoring CCTV systems, maintaining operational standards, and ensuring the delivery of a safe, clean, and well-managed environment.

The ideal candidate will be proactive, commercially aware, and confident in both leadership and practical responsibilities to help drive operational excellence across all departments.

Key Responsibilities

Operational Support

Support the Facilities & Operations Manager with the day-to-day running of the site and delivery of all operational services.

Undertake cleaning and security duties when required to maintain service levels and lead by example.

Support to direct the General Operative team, ensuring daily tasks are completed to the required standard and within agreed timescales.

Monitor and operate CCTV systems, maintaining accurate incident logs and escalating issues as appropriate.

Conduct regular site inspections to identify and address maintenance, safety, or cleanliness concerns.

Assist in coordinating maintenance works, ensuring all activities are completed efficiently and with minimal disruption.

Staff Supervision & Training

Provide daily support and guidance to the General Operative team, ensuring clear direction, structure, and accountability.

Deliver training and on-the-job coaching in cleaning, security, and facilities procedures to ensure consistency and quality.

Support the Facilities & Operations Manager with setting and monitoring KPIs for the team, identifying areas for training and improvement.

Support staff scheduling and rota management to ensure full coverage across operational areas.

Contribute to team performance reviews and provide feedback to support staff development and engagement.

The successful candidate will be supported through industry-recognised training, including SIA (Security Industry Authority) and BICSc (British Institute of Cleaning Science) courses to enhance professional skills and compliance knowledge.

Facilities & Contract Management

Support the management of supplier relationships and facilities service contracts (cleaning, maintenance, waste, and security).

Assist with procurement activities including obtaining quotes, raising purchase orders, and liaising with suppliers.

Monitor supplier performance to ensure compliance with service level agreements (SLAs) and company expectations.

Support facilities audits and maintain accurate compliance documentation.

Health, Safety & Compliance

Promote a strong health and safety culture.

Assist in risk assessments, incident reporting, and implementation of corrective actions.

Ensure all cleaning, maintenance, and security procedures meet regulatory and company standards.

Conduct regular safety checks and support continuous improvement initiatives.

Commercial Awareness

Demonstrate commercial understanding by identifying opportunities for cost-saving, efficiency, and improved service delivery.

Support the Facilities & Operations Manager in tracking budgets and preparing operational reports.

Assist with financial and operational planning to support the wider business objectives.

Skills & Experience

Essential:

Experience in facilities, operations, cleaning, or security roles.

Proven ability to lead, support, and direct staff in a team environment.

Strong organisational and problem-solving skills.

Confident in using CCTV and building management systems.

Ability to perform hands-on operational duties when required.

Strong communication and interpersonal skills.

Commercial awareness and attention to detail.

Minimum Years experience managing a team

Desirable:

Experience in supplier or contract management.

Understanding of health and safety legislation and compliance processes.

IOSH or equivalent qualification.

Experience supporting budget management or procurement activities.

Personal Attributes

Proactive, reliable, and hands-on approach to problem solving.

Calm, professional, and adaptable in a fast-paced environment.

Team-oriented, with a natural ability to motivate and support others.

Committed to maintaining high standards of cleanliness, safety, and presentation.

Takes pride in delivering operational excellence and continuous improvement.

Job Type: Full-time

Pay: From 27,000.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme On-site parking
Work Location: In person