Job Description

Company Description

Why work for Accor?


We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"








Are you a FUN, PASSIONATE, and EXTROVERTED hospitality leader? Do you thrive in a fast-paced, guest-focused environment?


We are seeking an experienced and enthusiastic Assistant Food & Beverage Services Manager to support the smooth running of our F&B outlets, including our Restaurant, Bar, Room Service, and Conference & Banqueting operations. This is a fast-paced and guest-facing role that requires exceptional organisation, people skills and a passion for delivering unforgettable hospitality experiences.


Responsibilities:


Food & Beverage Operations:

Deliver a warm, personal welcome and ensure a consistently high standard of service Act as a brand ambassador, ensuring Pullman standards are delivered throughout all of F&B Supervise daily operations in our Restaurant, Bar and Room Service, ensuring smooth service flow Collaborate with the Head Chef and F&B Services Manager to develop product offerings and optimise guest satisfaction Coordinate shift coverage, rotas and operational needs across all outlets including early mornings, evenings, weekends and bank holidays

Conference & Banqueting (C&B):

Oversee the day to day operation of the Conference & Banqueting department, ensuring seamless execution of meetings, events and banquets Liaise closely with the Conference & Banqueting Manager to ensure all functions are delivered to the highest standard and client expectations are exceeded Ensure function spaces are prepared according to event specifications, including layout, equipment and staffing Support the delivery of corporate meetings, private events, and high-profile conferences -- adapting service style as needed (plated, buffet, reception, etc.) Maintain close communication with kitchen and AV teams for timing and technical execution Train and coach the C&B team in service standards, guest engagement and operational procedures Monitor guest feedback during and after events, taking ownership of resolutions and improvements

Leadership & Admin:

Supervise, coach and support F&B team members across all departments Ensure the team adheres to health & safety and food hygiene standards Contribute to staff training, appraisals and performance development Monitor and manage equipment, furnishings and inventory in all service areas Prepare for and attend operational and function meetings; step in for the F&B Services Manager when required Assist in achieving department sales and profitability goals, with a focus on upselling and guest engagement


What we're looking for:

A passion for hospitality and creating memorable guest experiences Experience in managing or supervising F&B teams in a 4 or 5-star hotel environment Previous exposure to Conference & Banqueting operations is highly desirable Excellent communication, leadership, and organisational skills Ability to manage multiple priorities and work under pressure Proficiency in Microsoft Office; knowledge of Infrasys and Teams rota software is an advantage A proactive, hands on approach with great attention to detail


Additional Information

Benefits

You can work with multinational colleagues Be part of a global community of hospitality industry Opportunity to develop your career Special staff rate at our hotels Free Gym Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the world in Accor Hotels Great work environment and colleagues Personal development programs Complimentary meals on duty and uniforms Pension scheme 28 days holidays including bank holidays (increasing yearly) Free parking Apprenticeship scheme Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.