Job Description

Job Ref:

VIR1673

Branch:

Virgin Hotels London-Shoreditch

Location:

Virgin Hotels London-Shoreditch, London (Central)

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

30/10/2025

Closing date:

13/12/2025

Who we are:

We love what we do, and what we do is important! We believe everyone should leave feeling better - not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day.

Your mission:

Should you decide to accept it...



You don't need to have x-ray vision or know how to fly, but you do need superhuman people skills in order to be successful in this role.



At Virgin Hotels, we are focused on the teammate experience, whether that is ensuring we have the best talent, focusing on training or just sharing the love at a team event. Above all else, the Front Office Assistant Manager will be a culture carrier, working daily to ensure all Virgin Hotel teammates and guests have a great experience every single day.



We want someone who thinks outside the box. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with their check-in check-out process while engaging them with our personalised service, greeting each and every guest with an authentic and warm approach. Ensuring you are fully informed of hotel city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better.



As an Assistant Front Office Manager, you will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!

Key Accountabilities:

What exactly you will be doing...


Learn and retain complete knowledge of front office procedures and comply with all policies and procedures. Be the champion of maintaining the Virgin "Tone of Voice," culture level of standards. Cultivate a team of personable, genuine and sharp individuals to make up the Front office department. Hold members accountable to operating standards and the Virgin culture. Head of Training for the Front Office team. Create weekly training topics and review with staff. Use excellent communication skills with guests and staff including verbal, written and body language. Assist Rooms team by providing support in the various positions: GSA, Greeter, Bellman, Doorman, Concierge, YES! Agent and Reservations Agent. Process guest accounts by presenting folios to guests when requested, resolving any disputed charges settling accounts by following accounting procedures. Ensure staff adhere to the cashiering procedures Maintain a clean, hygienic and organised work environment. Set up a work station with the necessary supplies. Maintain time edits for the Front Office team and coordinate PTO requests with payroll processing. Manage The Know program to ensure guest profile information is relevant and is being utilised to dazzle our guests during their stay. Take, record and relay messages accurately, completely and legibly. Ensure the Front Office team are completing job-specific checklists daily and thoroughly for their respective positions. Adhere to security procedures to ensure our guests' safety. Highly organised, anticipating needs and over-delivering wherever possible.

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place...


Input and access data in various computer systems Communicate clearly in verbal and written English Work cohesively with other departments and co-workers as part of a team Focus attention on details Maintain confidentiality of all guests and hotel information Maintain a neat, clean and well-groomed appearance per hotel standards Flexibility to work different shifts, including on the weekends, holidays and nights.

Background must-have:

Current, legal and unrestricted ability to work in the United Kingdom Minimum of two years of Front Office supervisory experience. Proficient computer knowledge.



Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer.



Virgin Hotels London-Shoreditch is the eighth Virgin Hotels Property, and second in the UK, nestled in the vibrant Shoreditch neighbourhood. Blending heartfelt service, exceptional value and unique hospitality, the hotel brings a playful yet luxurious vibe to the vibrant heart of London's East End.



We're passionate about creating brilliant experiences that make peoples' lives better, and there's nothing more honourable than that. We believe that great culture people translates into irresistible experiences for teammates and guests alike.



Inspired by a "Screw It Let's Do It" attitude that Sir Richard Branson's global group has pioneered for over 40 years, we've not only reimagined what a boutique hotel looks like, but what it can do.



Are you ready to join the most irresistible hotel in London?