Job Description

About Innoflate:

Innoflate is a fast-growing indoor inflatable leisure brand offering energetic, safe, and fun environments for families, kids, and groups. Our venues are designed for memorable experiences--whether it's a casual visit, a party, or a team-building event. We value energy, safety, customer care, and teamwork.

Job Summary:

The Assistant General Manager (AGM) plays a key leadership role, working closely with the General Manager to oversee daily site operations, support team performance, ensure high-quality customer service, and maintain a safe and engaging environment for all visitors. This role is ideal for someone looking to grow into a full General Manager position.

Key Responsibilities:

Operational Support

Assist the General Manager in the overall running of the site, including inflatables, reception, cafe, and party areas.

Take ownership of site operations in the General Manager's absence.

Ensure smooth shift handovers, and that operational checklists and procedures are followed.

Coordinate with supervisors to meet daily targets and maintain a high standard of cleanliness and safety.

Staff Supervision

Support recruitment, training, and onboarding of new team members.

Lead by example on the floor, providing hands-on support and mentoring to staff.

Manage staff rotas and shift cover to ensure full operational coverage.

Monitor team performance and provide feedback or escalate issues when needed.

Customer Experience

Maintain a visible presence on the floor to engage with guests and resolve issues swiftly.

Ensure all customers have a positive and safe experience.

Oversee party bookings and ensure events are delivered to the highest standard.

Health & Safety

Assist with site safety checks, risk assessments, and emergency protocols.

Make sure staff follow safety guidelines, particularly in inflatable areas.

Keep records of incidents, near misses, and equipment maintenance.

Sales & Administration

Support front-of-house operations, bookings, and POS systems.

Help manage stock control for the cafe and reception areas.

Contribute to local marketing efforts and promotional campaigns.

Assist with financial reporting and cash handling procedures.

Skills & Experience Required:

Previous supervisory or management experience in leisure, hospitality, or retail.

Confident in leading a team and dealing with customer issues.

Strong interpersonal, problem-solving, and communication skills.

Ability to remain calm under pressure and manage busy periods effectively.

Basic understanding of health & safety and food hygiene (training can be provided).

Willingness to work evenings, weekends, and school holidays as needed

Job Types: Full-time, Permanent

Pay: 26,000.00-30,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Discounted or free food Employee discount
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Assistant General Manager - Aberdeen