Job Description

Feel Harmonia - Company Overview

Feel Harmonia is a women's-only health and wellness hub based in London. We're creating a safe, calm and beautifully designed space where women can train, recover, socialise and feel supported all under one roof.

We're not a traditional gym. Our first site will feel more like a blend of a gym and a members' club, with a strong focus on women's real lives, energy and cycles. Members will have access to training areas, recovery and relaxation zones (including a sauna), and a Fuel Bar serving high-quality drinks and light food in a relaxed, elevated environment.

Our members are women who value privacy, cleanliness, good energy and consistency. Many will be busy, high-performing women looking for somewhere they can switch off from the outside world and feel genuinely looked after, not rushed or judged.

As a team, we care about:

Safety & respect - everyone is treated with dignity.

Warmth & welcome - members should feel seen and comfortable from the moment they walk in.

High standards - clean spaces, professional service and strong attention to detail.

Calm efficiency - we work hard behind the scenes so the member experience feels smooth and relaxed.

We're looking for people who take pride in their work, enjoy looking after others, and care about delivering a calm, high-standard experience for our members.

Role Overview

The Assistant General Manager (AGM) is the General Manager's right hand. They are more present on the floor, supporting the team with the emotional and cultural side of the space making sure members and staff feel seen, safe and supported.

Key Responsibilities

Support the General Manager with daily operations and team leadership.

Be a visible presence on the floor and at Front of House.

Handle day-to-day member issues, questions and escalations.

Help train, coach and support Front of House, Baristas and Cleaners.

Support with rota management, shift planning and providing cover.

Monitor the feel of the space (lighting, cleanliness, flow).

Step in for the General Manager when they are off-site or on leave.

What Success Looks Like

The team feel supported and comfortable raising issues early.

The floor runs smoothly, with problems spotted and solved quickly.

Members feel personally cared for and listened to.

The General Manager can focus on strategy and admin because the AGM owns the floor.

Requirements

Experience in a supervisor or assistant manager role (hospitality, gym, spa, hotel or similar).

Strong people skills and emotional intelligence.

Confident dealing with difficult conversations calmly and fairly.

Organised, reliable and proactive - notices things before they become a problem.

Willing to work a mix of early mornings, evenings and weekends.

Job Type: Full-time

Pay: From 30.00 per hour

Expected hours: 37.5 per week

Work Location: In person