Job Description

Company Description

Why work for Accor?


We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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We are seeking an enthusiastic and experienced Assistant General Manager to join our team in Edinburgh, United Kingdom. As a key member of our leadership team, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and driving overall business performance.

Collaborate with the General Manager to develop and implement strategic plans for improving hotel operations and guest satisfaction Lead and inspire department heads and staff members to maintain high service standards and achieve performance goals Oversee daily hotel operations, including front office, housekeeping, food and beverage, and maintenance departments Analyze financial reports, manage budgets, and implement cost-control measures to maximize profitability A strong and demonstrated passion for sustainability Possessing a strong background in Food and Beverage (F&B), enabling effective liaison and collaboration for business development opportunities Resolve guest complaints and concerns promptly and professionally, ensuring high levels of customer satisfaction Conduct regular inspections of hotel facilities to maintain quality standards and identify areas for improvement Develop and implement training programs to enhance staff skills and promote a culture of excellence Ensure compliance with all relevant health, safety, and security regulations Represent the hotel at industry events and build relationships with key stakeholders in the local community Stay informed about industry trends and implement innovative practices to maintain a competitive edge


Qualifications

Proven experience as an Assistant General Manager or in a similar leadership role within the hospitality industry Strong understanding of hotel operations, including front office, housekeeping, food and beverage, and revenue management Excellent leadership and team management skills, with the ability to motivate and develop staff Outstanding communication and interpersonal skills, with a focus on building strong guest relationships Demonstrated ability to make decisive decisions and solve problems effectively Strong financial acumen, including experience in budgeting and cost control Proficiency in hotel management software and Microsoft Office Suite Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred) Ability to work flexible hours, including evenings, weekends, and holidays as required Passion for delivering exceptional guest experiences and driving customer satisfaction Strong organizational skills with the ability to multitask and prioritize effectively Knowledge of industry trends and best practices in hotel management


Additional InformationExperience in hotel front office and/or reservations roles Strong admin and organizational skills; detail-focused Comfortable working with PMS systems and Excel/Google Sheets Good understanding of hotel revenue and reservations processes Proactive, reliable, and calm under pressure * Able to work flexible shifts including weekends when needed