Job Description

Role Overview:

As the Assistant General Manager, you'll play a vital role in daily operations, team leadership, and customer satisfaction. Working closely with the General Manager, you'll help oversee all aspects of the pub/restaurant, from ensuring high-quality service to supporting team development. You'll lead by example, maintain high standards, and ensure that both staff and guests feel valued and engaged.

Key Responsibilities:

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Operational Support:

Assist the General Manager in all daily operations, including opening/closing procedures, cash handling, and inventory management.


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Staff Supervision:

Lead, train, and motivate team members to deliver exceptional service; assist with scheduling and performance reviews.


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Customer Experience:

Ensure an outstanding customer experience, proactively addressing any issues and building strong relationships with regular guests.


o

Quality Assurance:

Uphold high standards in food, drink, and service quality; work closely with kitchen/bar teams to maintain consistency.


o

Compliance:

Ensure health, safety, and licensing regulations are strictly adhered to.


o

Financial Oversight:

Assist in managing budgets, monitoring expenses, and achieving financial targets; support in analyzing performance data to optimize operations.

Qualifications:

o Proven experience in a managerial role within a pub, restaurant, or hospitality environment.


o Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.


o Excellent communication and problem-solving abilities.


o Knowledge of health, safety, and food hygiene standards.


o Flexibility to work evenings, weekends, and holidays as needed.


o A passion for delivering outstanding customer service and a positive guest experience.

What We Offer:

a discretionary bonus scheme paid out weekly based on the site KPI's our annual team party 48 hour contract and a commitment for a good work/life balance 50% off food and 20% off drink in all our venues and the usual - pension and team meals great progression opportunities within the company



If you're passionate about hospitality and ready to bring your skills to a dynamic and welcoming pub/restaurant, we'd love to hear from you!


INDMANAGE