Job Description

About Little Door & Co:

We are a young, innovative brand redefining the hospitality industry with our unique concept - bars and restaurants styled as a fictional flat share. Our venues are designed to be welcoming, inviting, and unpretentious, with a creative and quirky approach that never feels forced. At the heart of our ethos is a family-like culture, where care, respect, and fun are paramount. We believe in community spirit, where every action impacts the group.

About the role:

The Assistant General Manager needs a hands-on, friendly, and disciplined approach to a thriving team. Excellent customer service and presentation skills are key - ensuring that everyone feels welcome, safe and has an excellent time. You must lead with charisma, energy, enthusiasm and ensure the venue is always delivering excellent customer service.

-Consistently delivering the ultimate guest experience and promoting the brand's unique service style.

-Having a deep understanding of our food and beverage offering and carrying strong views on the product - in particular, how to keep our offering fresh, fun, colourful and interesting.

-Recruiting and maintaining the very best staff and having a strong input on their training and development.

-Gaining a comprehensive understanding of Collins, and being adept at managing bookings, problem solving, and maximising covers and revenue potential.

-Overseeing daily/weekly/monthly checklists and ensure compliance site-wide.

-Having an impeccable eye for detail and service standards from the maintenance and cleaning of the building, to running the venue.

-Being responsible for Health and Safety processes.

What we offer:

-Dress Code: No uniform is required. We pride ourselves on our relaxed atmosphere and allow our team to bring their own personality to work! We only ask that you look your best.

-Annual Performance Bonus: We recognise our team's hard work with bonus plans for rewarding outstanding performance.

-Learning & Development: Your growth is our growth. We give access to books, courses, and - online resources to help grow our team's skills and knowledge.

-Human OS: This is a dedicated support platform for our employees' mental health and well-being.

-Off-Shift Discounts: We give all our team discounts at all our venues during off-hours. It's 50% off, up to max 6 pax, for the staff member's bill.

-Team Socials and Company Events: Join our regular program of events, celebrating our team and successes. This includes company days, summer & Christmas parties, and team drinks

Job Type: Full-time

Pay: 47,500.00 per year

Benefits:

Company pension Discounted or free food Employee discount Flexitime
Experience:

Hospitality: 5 years (required) Management: 3 years (required)
Work Location: In person