Job Description

Position Overview:

The Assistant General Manager supports the General Manager in overseeing the day-to-day operations of our bar and restaurant, with Function Suite. They assist in managing staff, ensuring exceptional customer service, maintaining high-quality food and beverage offerings, and driving profitability. The Assistant General Manager plays a crucial role in maintaining a smooth and efficient operation and must possess strong leadership skills, excellent communication abilities, and a deep understanding of the hospitality industry.

Key Responsibilities:

1. Operations Support:

- Assist the General Manager in overseeing all aspects of daily operations, including food and beverage service, customer satisfaction, cleanliness, and compliance with health and safety regulations.

- Help develop and implement standard operating procedures to ensure efficient and effective operations.

- Collaborate with the General Manager to monitor stock levels, order supplies, and manage supplier relationships to ensure adequate stock levels and cost control.

- Conduct regular inspections to maintain cleanliness, organisation, and adherence to quality standards.

2. Staff Management:

- Support the General Manager in recruiting, training, and supervising a team of employees, including bartenders, servers, kitchen staff, and support staff.

- Assist in setting performance expectations, providing ongoing feedback, and conducting performance evaluations.

- Foster a positive work environment, promote teamwork, and assist in resolving any conflicts or issues that may arise.

- Support the development and implementation of training programs to enhance staff skills and knowledge.

3. Customer Service:

- Assist the General Manager in ensuring exceptional customer service by upholding high standards and leading by example.

- Help address customer complaints or concerns promptly and effectively, striving to exceed customer expectations.

- Monitor customer feedback and assist in implementing improvements to enhance the overall dining experience.

4. Financial Support:

- Collaborate with the General Manager in developing and managing budgets, including revenue forecasting, expense control, and profit maximization.

- Assist in analysing financial statements, sales reports, and other performance indicators to identify areas for improvement and implement strategies to increase profitability.

- Support cost control efforts by monitoring food and beverage stocks, labour expenses, and other operational expenses.

- Assist in coordinating with the marketing team to develop and implement promotional activities to drive sales and revenue.

5. Compliance and Safety:

- Assist the General Manager in ensuring compliance with all statutory regulations, including health and safety standards, alcohol licensing, and employment laws.

- Help maintain accurate records and documentation related to permits, licenses, and inspections.

- Support the implementation and enforcement of policies and procedures to ensure a safe and secure environment for staff and customers.

Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Additional pay:

Tips
Benefits:

Company pension Discounted or free food Employee discount On-site parking
Schedule:

10 hour shift Weekend availability
Ability to commute/relocate:

Skipton BD23 1JZ: reliably commute or plan to relocate before starting work (required)
Experience:

Restaurant management: 1 year (preferred) Bar management: 1 year (preferred) Hospitality: 1 year (preferred) Customer service: 1 year (preferred) Management: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person