Job Description

INFORMATION

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Oetker Hotels

are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.



The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hotel du Cap-Eden-Roc in Antibes, Chateau Saint-Martin & Spa in Vence, The Lanesborough in London, L'Apogee Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palacio Tangara in Sao Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.

The Lanesborough

-

classically British service in a remarkably vibrant and elegant London residence.

The Lanesborough

invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.


The team of

The Lanesborough

are waiting for you to have an exceptional experience!

JOB DESCRIPTION

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Contract

02. Temporary

Start Date

Place

London, United Kingdom

MISSIONS

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Assistant Head Butler (Maternity Cover)

We have an exceptional opportunity to join our

Butlers

Team at

The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Collection

Masterpiece Hotels



Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As

Assistant Head Butler

, you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will lead our Butlers team, responsible for all amenities, facilities and guests requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay. Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using Opera system and the Butler private log.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

Previous experience in a similar role within 5 star establishment is essential and experience in the luxury market would be preferred. Extensive Food & Beverage knowledge is required. Ability to delegate tasks and conduct team briefings and training sessions. Proven track records of leadership, guest experience and team management Be flexible and willing to work a 24hr roaster when required Excellent command of the English language and a second language would be preferred Ability to maintain superior guest contact to build rapport, handle guest requests and manage complaints Greet VIP guests upon arrival, explain in-room and hotel facilities according to Butler Standards. Spot check rooms for amenities, requests, cleanliness, and general engineering issues Exceptional problem solving, innovation and communication talents. Strong administration, time management and organisational skills. Ensure the compliance and implementation of all Health & Safety protocols

BENEFITS

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Financial Wellbeing

Competitive salary package Discretionary Company Sick Pay Additional holiday allowance Season ticket loan Enhanced Pension Scheme Life Insurance Complimentary dry cleaning Safety shoes Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
Health & Wellness

Private Medical Insurance Dental and Optical benefits Complimentary meals on duty Cycle to Work scheme Flu vaccinations Discounted chiropodist & massage treatments Substantiality initiates Social and sports activities
Career Growth & Personal Development

Internal transfer and promotion opportunities Cross-departmental exposure Partnered with industry-leading training providers Internal learning gateway Free access to e-learning platform offering job-specific training and personal growth courses Subsidised professional qualifications and certified trainings Financial incentives for bringing talents to The Lanesborough via 'Recommend-A-Friend' scheme
Recognition&SocialInitiatives

Award programmes throughout the year with generous prizes Long service awards Preferential room rate at The Lanesborough for you and your family 50% discount on F&B and Club & Spa treatments
Social events(e.g. Annual Party, Recognition Celebrations, Children'sXmas Party, Departmental Appreciation Day, pub quiz, etc.) Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.) Retirement parties Terms & Conditions Apply*

PROFILE

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Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.



If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team.