Job Description

Specialist (Water & Lifts)

Pod:

Property

Stem:

Home Safety

Reports to:

Homes Safety Manager

Direct reports:

None

Red Kite's Expectations

Above everything, the safety of people living in our homes is the absolute priority.


With more than 6,000 homes and many more tenants, this role is all about keeping


an unfaltering focus on compliance, so that we always keep on the straight and


narrow and protect our tenants. Your efforts, at all times, will be on delivering specific


compliance-related planned and cyclical work programmes and major improvement


projects that protect or improve our homes. Working closely with customers, senior


managers and staff, you'll be the supporting feature it our team and helping the


Home Safety Team to deliver a high-quality service that is in line with the highest of


standards

Key Responsibilities

Escalating and supporting any compliance issues helping to make sure risks are effectively recorded, reported eradicated or managed down to the lowest


possible level


Maintaining robust records to provide a clear and transparent account of
performance, taking immediate action or escalating appropriate any areas of


poor performance
Providing effective management, control methods and performance
information to report progress and confirm compliance to relevant standards


and key performance targets taking a lead role in the delivery of Legionella


requirements
Supporting the Home Safety Team Managing specific projects in line with project management methodology,
reporting on progress as required


Supporting our procurement of work, following official procurement processes that ensure best value outcomes


Supporting and preparing specifications for tenders, formulating budget estimates and scheme costs, seeking approval where required and raising


orders for work


Supporting formal contract documentation, programmes and project plans and
other relevant materials in line with our formal procedures
Supporting and managing project progress ensuring compliance with all
relevant documentation, standards and good practice guidance associated to


the works
Reconciling and in some cases approving final accounts and valuations,
extensions of time and variations, issuing relevant certification as appropriate,


and approving payment where appropriate of contractor accounts.
You'll work on compliance-related areas including gas safety inspections and
servicing, fire safety management, electrical safety including general periodic


testing, asbestos management, and lift servicing as well as taking an active


hands approach in regard to the delivery of legionella, water treatment testing


and anti-scalding.



As part of the HST, you'll help ensure key performance targets and
milestones for projects are met and make sure we deliver everything we


promise
Engage with our tenants on a range of different subjects including arranging
repairs that directly relate to Home Safety Specialist Contractors
Become an integral part of the team, supporting and producing a range of
reports from by collecting information and data from a range of sources.
Work with and learn from the Compliance Specialist to validate information
that will be uploaded into systems
Provide proactive support to HST, which will include maintaining electronic
records in various IT housing solutions and contractor portals
Work in accordance with our strategy, policy and procedures when it comes to
HST
At all times, make sure that we are fully compliant with relevant regulations for
specific areas and take appropriate action where needed
Work with the team to manage projects and remedials works to minimise
exposure of both financial and health and safety related risks. Taking an


active role in the delivery and remediation of Water Risk Assessment


associated works
Work closely with tenants to plan and deliver projects, seeing that our tenants
are fully informed of the outcomes
Deliver all work equitably and fairly, maximising or protecting the capital value
of assets
Take part in a rota system (usually one week in every nine) to provide ad-hoc
evening and weekend phone support for contractors and customers when


emergency situations arise - you might need to attend emergency work e.g.


major fires, floods etc. acting as our representative onsite
Personally, commit to our vision, mission and values and see that we are at
the forefront of good practice in the sector by carrying out research and


promoting it to colleagues, partners and customers
Be part of and pursue excellence in all aspects of delivery within the Property
Pod and wider organisation

Our non-negotiables

o Be an individual who is well versed in Housing Compliance


Be IT literate, proficient in Microsoft Word, Outlook, Excel and PowerPoint Be confident, independent and approach problems with solutions Be self-motivated and keen to find better ways of doing things Have great communication skills, both verbal and written, with a confident
approach to sharing information and making sure your team is in the know
Be an experienced individual who has worked with and supported the delivery
of asbestos, water treatment, fire prevention upgrade projects and


maintenance programmes



Be an all-rounder who, has good negotiating and dispute resolution skills and
a good understanding of best practice within social housing, and has


experience in dealing with and resolving tenants' disputes and complaints

Added extras

o A team player who is there to support


Someone who is willing to learn and has a keen interest in property
management, and tenant engagement.
Someone who can work openly with all stems within the Property Pod and all
types of people to create a positive atmosphere and bring them together
Someone who is flexible, confident, persuasive and dynamic and who
understands the impact of change on individuals and organisations
Someone who spots gaps and can offer suggestions for fixing issues

Qualifications, Skills & Experience

o Experience in supporting and managing compliance related works, working in


a customer focussed organisation - maybe even a housing organisation or


something similar


A background in supporting best value initiatives, and continuous
improvement, in a true learning organisation


Somewhere that you developed an understanding of compliance and housing
related health and safety, and a supporting role and are keen to develop and


build on those skills


Somewhere that time management and the ability to prioritise went hand in
hand with being a team player