Job Description

The opportunity
Delaware North UK is hiring a full-time Assistant Hospitality Manager to join our fantastic team at Wembley Stadium in Wembley, London. When you share our vision and drive the buzz of the stadium, there are always opportunities to thrive. As an Assistant Manager of Hospitality, you will be supporting the leadership team in ensuring the delivery of efficient, high-quality, and cost-effective hospitality operations, delivering guest service excellence. There is never a dull moment under the arch, so if you are the motivational and innovative leader we are looking for, ready to confidently communicate and collaborate with dedicated team members, apply now and join our valued team. Share your passion for excellent guest experiences in this electric atmosphere and kick off your new career with us.
Pay
The expected pay for this role is 35,000
What we offer
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you'll find yourself working at the coolest venues with some of the best team members. We're looking to create the future of hospitality, so if you're ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you'll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Free meal on event days
• Experience in a dynamic workplace hosting major international sporting events and concerts, including England's National Football team, Cup Football competitions, Rugby League Ashes, Dua Lipa, multiple nights of both Oasis, and Coldplay, and so much more in 2025

Help us delight the world by applying today.
What will you do?

• Support hospitality services using business efficiency tools, organisational skills, and resources to deliver timely and quality service to guests
• Support the hiring, onboarding, training, booking, and development of team members to deliver a culture of high-performance
• Elevate the guest experience, delivering top-tier service and satisfaction through clear and positive communication, and building strong relationships with senior leaders
• Monitor finance, payroll, and purchasing procedures to align with Delaware North procedures for accurate post-event reporting
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North's policies and standards of excellence

More about you

• 2+ years' operational experience in hospitality environments, with managerial and 5 - 6* fine dining experience as beneficial; no degree required
• Skills in customer service, verbal and written communication, self-motivation, collaborative flexibility, and IT literacy
• Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments

Who we are
Since its opening in 2007, Delaware North have been the proud hospitality provider at the iconic Wembley Stadium, home to England's National Football Teams. As the UK's most significant sports and entertainment venue, the buzzing Wembley Stadium has showcased some of the world's most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests.
From the Lionesses making history in 2022, winning the UEFA Women's Euros with a record crowd for their first European title, to world-class concerts from Adele, Coldplay, Ed Sheeran, Harry Styles, and The Weeknd, there is something for every entertainment enthusiast to enjoy. Wembley Stadium holds historic moments in English entertainment; with a glowing reputation that proceeds itself, working with Delaware North at Wembley gives you first-class access to making spectacular events come to life. With jam-packed events year-round, there will be opportunities to excite everyone; this might not be your only job, but it may be your best!
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!

Skills Required