Job Description

Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry. Located in a stunning setting in Weybridge the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travellers. We are now seeking an experienced Assistant Housekeeping manager to join our amazing team.

Main role:

To be responsible for the whole department in the manager's absence. To liaise with managers at all levels. Check supervisory work is being carried out to satisfactory standard as laid down by the Oatlands Park Hotel housekeeping standards. Check all floors and public areas on a regular basis. Ensure all legislation such as C.O.S.H.H, Health and Safety, Manual Handling and Fire regulations are adhered to at all times. Ensure all work is recorded correctly. Ensure all guests are satisfied and expectations exceeded. Where appropriate, all special instructions checked for room type. Liaise with reservations for changing room specifications. Ensure the laundry is running smoothly, all stock levels are maintained. Ensure paperwork is present and correct. Ensure all staff training is appropriate and carried out alongside the department training targets and standards. Check continuation of work, supervise, control and maintain a good working relationship with members of staff. Ensure motivation and support of staff. Ensure all guest rooms have equipment as laid down by Oatlands Park Hotel and 4 star standards. Carry out stock takes on a regular basis, prepare purchase orders, stock sheets and audits. Liaise with Reception for upcoming events and special instructions. Ensure all deliveries are checked and signed for. Record and document unusual occurrences and liaise with Reception regarding items damaged or special cleaning charges. Assist the Housekeeping manager to ensure storage areas, service areas , back of house and staff areas are kept clean and tidy as well as well maintained at all times. Ensure all chemicals are stored appropriately. Ensure all staff are clean, presentable and fit for work. Assist Housekeeping manger in creating a duty rota, prepare timesheets, organise daily and weekly work. Assist the Housekeeping manager in ensuring security of department and hotel at all times. Ensure all master keys are signed in and out. Check for wear and tear and ensure maintenance work is carried out effectively and report items in need of replacement. Observe all areas of hotel in need of attention, regular contract cleaning such as curtains and chairs. Carry out duties as instructed by Housekeeping manager or General Manager. When required be prepared to carry out duties of absent staff in the department.

Requirements:

Proven track record of previous hospitality housekeeping at least Supervisory experience. High standard of grooming and of spoken and written English. Highly motivated to deliver outstanding customer care and have the ability to assist in recruiting, motivating and retaining a happy and hardworking team. To be trustworthy and hardworking. Have a "can do" attitude, always happy to assist in getting the job done. To live within walking distance from the hotel or be a driver and live no further than a 30 mile radius from the hotel.
Benefits:

Competitive Salary

28 days annual holiday

Free parking

Meals on duty

Friendly working environment

Friends and family rates at the hotel

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Benefits:

Discounted or free food On-site parking
Experience:

housekeeping: 1 year (preferred)
Work Location: In person