Job Description

We are looking for an Assistant Housing Officer for a 6 month FTC who will be responsible for coordinating and delivering activities to support the Housing and Community Safety teams in delivering outstanding customer service. Facilitating housing, tenancy, and estate management services; promptly addressing customer concerns; and enhancing service efficiency through performance evaluation and data analysis.

What you'll be doing

Coordinate and deliver tasks to support the Housing and Community Safety teams in offering an outstanding service to customers, fostering communities that people are proud to live in. Support the team's delivery of housing, tenancy, and estate management services including making tenancy changes, providing first contact advice, and responding to customer and stakeholder queries. Manage service delivery and assist customers by quickly addressing incoming inquiries related to housing management, such as issues with anti-social behaviour, tenancy agreement concerns, or customer vulnerabilities. Coordinate essential housing management tasks, including, but not limited to: + The co-ordination of mutual exchange applications
+ The handling of tenancy agreement changes, such as successions and assignments.
Develop a thorough grasp of housing management principles and best practice to deliver expert guidance for promptly addressing housing management problems.

What we are looking for

An understanding of the importance of social housing provision, and a commitment to delivering its benefits. An ability to work under pressure in a busy office environment, while delivering an excellent customer service experience. Ability to work accurately, methodically and meet deadlines. Excellent attention to detail and organisation skills. Capable of working independently and proactively within a team to meet goals while handling competing priorities. Demonstrates strong organisational skills, using initiative and a flexible approach to manage conflicting demands effectively under pressure.

Please note the office expectancy of this role is as follows: We expect this role to be based on site at our office about 4 days a week.

Benefits

The salary for this post will be 31,620 pro rata Per Annum.

Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme CHParticipate volunteering programme Competitive pension scheme 25 days annual leave pro rata per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.

PLEASE NOTE WE ARE CLOSED OVER THE CHRISTMAS PERIOD RETURNING ON THE 5TH OF JANUARY 2026, SO ALL QUERIES WILL BE PICKED UP AFTER THIS DATE.

INDHIGH

We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive.


We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.

recruitment@chp.org.uk