Job Description

Operations Services Department provides processing support for the front line business units handling trade finance, loan and cash management products. The department also includes the Business Risk & Controls, Financial Crime Operations, and Facilities Management.
Facilities Management is responsible to deliver excellent general administrative services to the whole bank covering different functions. It includes workplace management, logistic and events, building projects, commercial property management, health and safety, and security risk management. As an Assistant Logistics - Mandarin Speaking, you will be responsible to perform high-standard administrative tasks and assisting the front reception and Facilities Management Function. This is a full time permanent position.
Key responsibilities

• Provide customer service for switchboard operations, employees, external clients and attending delegates, ensuring all guests and members receive a warm welcome and a positive impression of the company
• Be the first point of contact for all visitors and deal with all situations in a courteous and professional manner
• Perform meeting room booking and manage conference facilities
• Ensure that reception is constantly manned and kept immaculate at all times
• Act as a mediator between staff and catering company; supervise and manage food and beverages requirements, as well as VIP functions
• Provide support with the budget and food menu for the daily staff canteen, ensuring smooth running of in-house functions and events
• Liaise with third party supplier; verify invoices with contractors
• Monitor contract renewal for external vendors
• Maintain excellent communication with other teams within the department; support work in accordance with the specific requirements from different departments
• Assist project managers with the implementation of projects
• Ensure records and documents are complete, current and properly filed
• Prepare correspondence (external and internal) such as memos, letters, reports, agendas, meeting materials and minutes as required
• Translate documents between English and Chinese when required

Requirements

• Degree educated in Business, Finance, Accounting or Economics
• Experience as a Receptionist, Switchboard Operator, or in Front-of-House services
• Experiences of logistic and general administration, preferably in a Corporate environment
• Experience in managing general administration and clerical procedures
• Proficient in MS Office
• Good Knowledge of visitor registration system and meeting room booking systems
• Good awareness and understanding of current Compliance Regulatory requirements in banking/financial services sector
• Excellent English and Mandarin communication skills
• Team player with attention to detail
• Good problem solving skills

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.

Skills Required