Job Description

Salary: 28k-31k DOE (+2-3/hr in tips through payroll most weeks).

The Assistant Manager will help assist the John Hewitt Manager in all of the day to day running of the pub! You will share a love of hospitality, attention to detail, offering a world class experience, modern craft beer, and all things Boundary!

To apply, email simon @ boundarybrewing.coop, with subject 'John Hewitt Assistant Manager role', include your CV, and one paragraph on why you want the job, and why you think you're suited to it.

Applications close midnight 17.9.25

Duties and Responsibilities

Development, Performance and Morale of the Team

Works with the JH Manager to encourage and support ongoing training and development of the team, highlighting areas for improvement and coaching team members on best practice Works with the JH Manager to ensure that any issues of concern within the team are heard, acted upon and resolved Provides on the ground support and encouragement to the team Promotes a positive and safe working environment with a focus on teamwork and quality. Attends team training sessions Shows commitment to personal development

Customer Service and Satisfaction

Demonstrates a passion for service and product quality by leading when on shift and maintaining a strong front of house presence Ensures standards of quality product and service in all operations Support with planning and running of events, tours and tastings Reviews and acts on customer feedback and complaints quickly and appropriately Responds to inbound customer enquiries quickly and appropriately Ensures all customer communications are up to date and accurate Support with the processing and fulfilment of customer webshop orders

Compliance to Boundary's Standards, Procedures and Policies

Works with the JH Manager to promote a fair and consistent application of company policies and procedures Works with the JH Manager to make certain that Boundary health and safety, security policies and risk assessments are communicated and enforced Works closely with the team to ensure adherence to company handbook, hospitality playbook and standards of service throughout the venue Ensures that all invoices and deliveries are tracked adequately Supports with completing all daily, weekly, monthly and annual reports and ensuring that these are submitted in a timely manner Supports with stock ordering and management with JH Manager and Supply and Logistics Lead.

Appearance and Maintenance of Premises and Cellar Equipment

Works with the JH Manager to uphold cleanliness standards through premises evaluations and helps hold team accountable Works with the JH Manager to manage an ongoing maintenance programme to ensure the good working order of the cellar equipment. Ensures that issues that affect the good working order of any equipment are dealt with in a timely fashion, and if they cannot be dealt with are communicated back to the JH Manager immediately. Assists with stock take and management of any discrepancies

Communication with Venue Management Team, Boundary Team and Company Directors

Attends monthly site visits as scheduled. Maintains confidentiality of all company information and is forthcoming in reporting all policy and procedure violations or wrongdoing to the JH Manager Supports open communication with wider Boundary team

Person Specification

Strong leadership and communication skills A hands-on approach and positive attitude Passion for great drinks, craft beer, service, and hospitality. A cool head under pressure and a passion for guest satisfaction Flexibility to work evenings, weekends, and holidays Deeply passionate about hospitality, and helping others to become the same Willingness to champion Boundary and demonstrate passion for its work Uncompromising standards with respect to quality Open to giving and receiving constructive feedback and challenge A desire to learn and share knowledge.
Job Types: Full-time, Permanent

Pay: 28,000.00-31,000.00 per year

Benefits:

Casual dress Company events Discounted or free food Employee discount
Work Location: In person