Job Description

Job Title:

Assistant Manager

Reporting to:

House Manager

Basic Salary:

29,000 - 32,500 per annum

Hours:

40 hours per week

Location:

Notting Hill

We are currently looking for an experienced Assistant Manager to support our busy hostel in Central London.

This is a hands-on role requiring strong operational focus, people skills, and leadership capability. You will be expected to step up when the House Manager is not present and take full ownership of the day-to-day running of the hostel.

You will be ready to support across all core business areas, including customer service, front desk, housekeeping, maintenance coordination, food stock checks, health and safety, and compliance.

About Us:

LHA London has been providing high quality accommodation in London since 1940. We currently operate thirteen large hostels, housing nearly 2,000 residents.

Our residents are mostly young, single people who are either studying or working in London and choose to stay with us short-to-medium term before securing more permanent housing.

Main Purpose of Job:

To support the House Manager and team in the efficient management and organisation of the hostel, ensuring consistent, high-quality service at all customer touchpoints. To deputise in the absence of the House Manager, including carrying out direct line management responsibilities where required.

Key Responsibilities Include:

Manage the effective delivery of customer service, encouraging the team to consistently create a positive resident experience. Actively respond to and analyse customer feedback to identify improvements. Ensure effective use of LHA's booking system to maximise occupancy and revenue. Drive and support sales initiatives to promote hostel offerings and increase profitability. Support the House Manager in adhering to financial management processes to control expenditure and income. Foster a culture of communication, collaboration, and continuous improvement. Take ownership of hostel cleanliness standards and ensure consistent delivery across all areas. Ensure full compliance with Health and Safety regulations at all times. Deputise in the absence of the House Manager, taking full operational responsibility as needed. Lead and take ownership of key operational functions beyond front-of-house, including housekeeping (ensuring consistently high standards), food safety, and food stock management, including purchasing and supplier sourcing.

Key Requirements:

Proven team management experience, ideally in a similar hospitality or accommodation environment. Previous hospitality experience with a strong understanding of industry standards and expectations. Track record of recruiting, mentoring, and developing individuals. Good understanding of LHA's values, operations, and resident profile. Ability to perform under pressure during peak operational periods. Familiarity with hospitality software systems and general IT proficiency. Strong numeracy, literacy, and communication skills. Willingness to work flexibly, including evenings and weekends as required.

Why Join Us?

You will be part of a mission-driven organisation that values your skills, wellbeing, and professional development. This is a great opportunity to work with purpose in a role that makes a visible difference to the lives of young people living in our hostels.

Benefits Include:

Additional day off to celebrate your birthday after one year of service Free meals while on site and access to free onsite gyms Quarterly Employee Recognition Awards Opportunity to join the Employee Forum and have your voice heard Enhanced pension contributions (Employee 5%, Employer 7%) - with LHA matching additional employee contributions up to 10% Comprehensive wellbeing support through our Employee Assistance Programme, including confidential mental health support and GP access Private Medical Insurance Cycle to Work scheme and Season Ticket Loan options Death in service coverage Enhanced maternity benefits Ongoing professional development and training opportunities Regular staff social and networking events
Job Types: Full-time, Permanent

Pay: 29,000.00-32,500.00 per year

Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Discounted or free food Enhanced maternity leave Life insurance On-site gym On-site parking Private medical insurance Sick pay
Work Location: In person

Application deadline: 04/07/2025