Job Description

The Seasons is a family owned business established in 1971 in Forest Row. We also opened our second shop in Lewes in 2019 and most recently The Seasons Kitchen Cafe in 2021. We pride ourselves on great friendly customer service, fantastic local organic produce and warm and welcoming place of work.

About the Role

As an Assistant Manager for The Seasons you will be responsible for supporting staff queries and shop related issues. Having a presence on the shop floor and providing excellent service. You will need to have great engagement with our customers with a warm and welcoming working attitude.

Must have:

An interest in organic & ethical produce

Work well under pressure

Work well as a team

Duties and Responsibilities

Ensuring company procedures are followed by the staff.

Supporting Shop manager in their role

Assisting Shop manager with delegating jobs/tasks to staff/supervisors

To have a strong product knowledge and keep up to date with product changes

Supervise the store room & goods in - Train new store room staff

Have a hands-on enthusiastic willingness to pitch in when needed.

Have a flexible approach to daily tasks

To be well organised and work to deadlines

Alongside the manager, cover any staff/supervisor holidays and sickness

Work with the manager to roll out any changes and/or improvements to the shop

Help with any out of hours stocktaking,price updates

Daily updates and liaising with shop manager

Ensuring opening and closing routines are followed and carried out correctly

Daily cashing up

Check weekly and daily record keeping is up to date.

Reporting and dealing with any faulty equipment to the manager

Ensure end of day price change labels are put out and correct

Supporting cover staff holidays and sickness

Communication Skills

To deliver the best possible service and availability through excellent customer service interaction and processes, demonstration flexibility to meet the customer and the business.

Equal Opportunities

The Organisation is committed to eliminate racism, sexism and forms of discrimination. The Trust will not discriminate on grounds of age, colour, disability, ethnic origin, gender, gender reassignment, culture, health status, marital status, social or economic status, nationality or national origins, race, religious beliefs, or non beliefs, responsibility for dependants, sexuality, trade union membership or hours of work. It is required of all employees to uphold this policy in the course of their employment with the Organisation and whilst undertaking their duties.

Health & Safety at Work

You are reminded that, in accordance with the Management of Health and Safety at Work Regulations 1992 (as amended) and other relevant Health and Safety legislation, you have a duty to take responsible care to avoid injury to yourself and to others by your work activities, and to co-operate with the organisation and others in meeting statutory requirements.

Confidentiality

The post holder will maintain confidentiality when dealing with sensitive material and information, but will encourage people to be open and raise concerns.

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Gym membership Store discount
Ability to commute/relocate:

Forest Row, RH18 5HE: reliably commute or plan to relocate before starting work (required)
Experience:

Supervising experience: 1 year (preferred) Customer service: 1 year (preferred) Management: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Reference ID: Assistant Manager