Job Description

Role Overview

The Assistant Manager at The Top House plays a key role in the day-to-day running of this busy coastal pub. You will support the owners in delivering excellent customer service, managing staff, maintaining high standards, and ensuring smooth operations across front-of-house and bar service. This is a hands-on role ideal for someone passionate about hospitality, teamwork, and creating memorable guest experiences.

Key Responsibilities

Operations & Service

Support the owners in the daily operation of the pub Lead by example on the floor, delivering friendly, efficient, and professional service Ensure high standards of cleanliness, presentation, and compliance at all times Handle customer queries and complaints confidently and professionally
Team Leadership

Assist with staff supervision, training, and development Help to create staff rotas and manage shift cover Motivate and support the team, especially during busy periods Ensure staff adhere to company policies and service standards
Stock & Cash Control

Assist with stock ordering, stock rotation, and stocktakes Monitor wastage and help control costs Support cash handling procedures and end-of-day processes
Compliance & Safety

Ensure compliance with licensing laws, food safety, and health & safety regulations Support the enforcement of age-verification policies (Challenge 25) Report maintenance or safety issues promptly
Business Support

Assist with promotions, events, and seasonal trade initiatives Support achieving sales targets and improving overall profitability Step up to manage the pub in the absence of the General Manager

Skills & Experience

Essential

Previous experience in a hospitality supervisory or senior team member role Strong customer service and communication skills Ability to lead and motivate a team Flexibility to work evenings, weekends, and holidays Good organisational and problem-solving skills
Desirable

Experience in a pub, bar, or food-led environment Knowledge of cellar management and stock systems Personal licence (or willingness to work towards one) Experience in a busy seasonal or tourist location

Personal Qualities

Friendly, approachable, and professional Calm under pressure and adaptable Enthusiastic with a positive, can-do attitude Passionate about hospitality and guest experience

What We Offer

Competitive pay (dependent on experience) Tips Opportunities for progression and development A supportive team environment in a unique coastal location
Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Employee discount On-site parking
Work Location: In person