Job Description

Job Overview

Location:

East London, E16

Salary:

36,000 - 38,000 per annum (depending on experience)

Reports to:

Estate Manager

Are you an experienced and proactive leader with a passion for operations, team management, and exceptional service delivery? We are seeking an

Assistant Manager

to join our dynamic estate team, acting as the key link between management and the concierge team, ensuring smooth day-to-day operations and a first-class resident experience.

This is an excellent opportunity for a motivated individual looking to take the next step in their property or hospitality management career, with scope for professional development and long-term progression.

Key ResponsibilitiesOperational Oversight

Supervise the concierge and parcel team daily, ensuring consistent service delivery. Prepare and manage staff rotas, arrange cover, and approve holiday and sick leave requests. Support staff performance through one-on-one coaching, feedback, and guidance. Step in for the Estate Manager when required, maintaining full operational oversight. Produce and submit weekly and monthly operational reports for management and the developer. Ensure all documentation, compliance records, and procedures are accurate, up to date, and properly implemented. Attend daily briefings with the Estate Manager and Maintenance Operative to review priorities and urgent issues.

Communication & Resident Liaison

Manage escalated complaints and complex resident or leaseholder queries. Respond to resident communications beyond concierge scope via email or Dwellant. Draft and review estate communications such as newsletters, notices, and announcements. Liaise with contractors and suppliers to coordinate works and resolve issues.

Team Leadership & Staff Management

Lead, motivate, and train concierge staff to maintain high standards of service. Conduct first-stage interviews and support the recruitment process for new team members. Manage onboarding, training, and ongoing performance reviews. Prepare disciplinary documentation and attend meetings where necessary. Supervise agency and temporary staff when on-site. Order and manage supplies for the concierge team and estate.

Administrative & System Management

Maintain operational spreadsheets (e.g., compliance checks, asset registers, lighting tests). Organise documentation for audits, compliance, and reporting. Keep SOPs updated and filed in line with estate policy. Manage the key log and ensure access control procedures are strictly followed. Assist with invoicing, audits, and administrative reporting. Regularly inspect team equipment to ensure proper function.

Access Control

Program, activate, and deactivate resident, staff, and contractor fobs. Manage fingerprint access registration and system synchronization. Perform weekly data backups to ensure access control integrity. Review fob usage logs and assist with internal investigations.

Quality Control & Compliance

Conduct regular estate and documentation audits to ensure compliance with safety and SOP standards. Review and escalate CCTV investigations conducted by the concierge team.

About You

Strong background in operations, front-of-house, or estate/concierge management. Proven leadership skills with the ability to motivate and support a team. Excellent communication and organisational abilities. Proficient in Microsoft Office and estate management platforms (e.g., Dwellant). Professional, proactive, and solutions-focused approach. Flexible and reliable, with strong attention to detail.

What We Offer

Competitive salary (36,000 - 38,000 DOE) Opportunities for career development and training Supportive team environment Involvement in the ongoing improvement and success of a prestigious estate

To Apply:

Please send your CV and a short cover letter explaining your suitability for the role.

Job Types: Full-time, Permanent

Pay: 36,000.00-38,000.00 per year

Benefits:

Company pension
Work Location: In person