Job Description

Get Curious, Nurture Others, Create Wow

Join our team at Ashorne Hill, where every day is an opportunity to cultivate potential and inspire transformation in a serene natural setting. As part of our team, you'll play a pivotal role in ensuring every experience is engaging and memorable, by fostering an environment where curiosity thrives and learning flourishes.

Assistant Manager - Nights

Responsible for ensuring the security of the site, the health and safety of customers throughout the night, serving as the primary customer liaison and consistently delivering a 'Customer First' approach. The role involves organising, overseeing and forward planning the set-up of meeting rooms, along with undertaking night-time cleaning tasks.

This role is 40 hours per week, working 5 over 7, including weekends -Typically Sunday to Thursday with rotating shift pattern, but will change depending on business needs. Hours will be 2200-0630.

Direct supervision of 2 Night Porters.

Duties Include:

Meeting Room & Facility Management

1. Setup and Audits:

Oversee the clearing, setup, and inspection of all meeting rooms to ensure layouts, equipment, and resources meet customer requirements (as outlined in Kx).

Conduct meeting room and facility audits, maintaining logs, and escalating maintenance issues when necessary.

Maintain a schedule of deep cleaning for meeting rooms to ensure consistently high standards.

Assist the F&B team by maintaining clean and tidy coffee areas and patios.

Help clear down after late functions and assist with dining room resets as required.

Support the night bar staff with closing and clearing the bar area.

2. Support Night Operations:

Direct and support the Night Porters in cleaning meeting rooms, toilets, and public spaces in line with schedules and business demands.

Undertake housekeeping duties, including servicing toilets and the bar area, as necessary.

Resource Management:

Efficiently manage departmental equipment and resources through systematic auditing and effective stock control, optimising revenue through various channels including team building, optional additional extras, and on-site services.

Motivate and engage night staff through regular departmental meetings, briefings, and training sessions, fostering a culture that reflects the company's mission and encourages continuous improvement while prioritising the customer experience.

Assist the FOH manager with customer communications via bedrooms, screens and supporting marketing information.

Security & Incident Management

1. Site Security:

Conduct and record internal and external patrols to ensure the building's security.

Follow protocols to reduce fire risks and report hazards or incidents promptly.

Ensure customer safety and maintain secure premises, turning off lights and securing spaces as required.

2. Incident Leadership

:

Take a lead role during fire alarms, first aid, or other incidents, ensuring health and safety protocols are followed.

Complete incident/accident reports in a timely manner and contact appropriate external support when required.

Guest Services

1. Reception Duties

:

Be available to manage reception overnight, including check-ins, check-outs, and bookings using the Kx system.

Inform the catering department of any late bookings.

Handle guest queries and manage complaints professionally, ensuring unresolved issues are communicated to the Early Duty Manager.

2. Customer Focus

:

Provide consistent, customer-focused service, demonstrating professionalism and ensuring a positive guest experience.

Resolve incidents promptly and effectively, maintaining high service recovery standards.

Team Development and management

Manage the weekly staffing needs across all Front of House nights department, including the rotating of, casual & agency staffing, ensuring that adequate cover is arranged for holidays and sickness

Conduct training for the Night Porter on meeting room setups, cleaning, and risk assessment reviews.

Support other departments during peak periods, when necessary, with appropriate training provided to ensure safety.

Take a lead role on the Recruitment, Induction (inc probationary reviews) and Training of new team members (Nights) to the department ensuring that they seamlessly integrate into the existing team.

Take a lead role in the completion of return-to-work interviews, and continued development of departmental staff.

Assist the FOH Operations manager in setting up personal development plans and managing performance appraisals, and grievances

Experience or Skills required:

Team leadership and motivation across night-shift operations Performance management experience (return to work interviews, 1:1s and appraisals) Expertise in Customer Service and Facility/security management. Ability to work independently, calmly and professionally with a mindset for problem solving. Ability to communicate and organise effectively. Experience leading during incidents such as evacuations, first aid cases, or security concerns IT proficient with previous experience of KX systems or other PMS's First aid trained.

What we offer:

- Christmas Shutdown, the whole site is shut from Christmas Eve through to the new year!

Profit related Bonus for all staff.

Pension provided. Ashorne double % paid in by employees

Employee's life is insured as soon as they start working for Ashorne Hill.

Employee Assisted Programme

Employee referral scheme, recommend someone you know and earn a one of 300 payment. T&C's apply

A commitment to sustainability & Wellbeing, with mental health champions through the organisation.

- Comprehensive benefits platform engaging our teams through recognition and wellbeing

22 days holiday per year rising to 27 days over 5 years, plus 8 bank holidays. Option to move 8 days holiday from each financial year.

Meal provided if you are working full time.

Free use of leisure facilities: gym, sauna, and tennis courts.

Rural location: Ashorne Hill Management College, Ashorne HIll, Leamington Spa, CV33 9QW

Job Types: Full-time, Permanent

Pay: 29,640.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme Life insurance On-site gym Paid volunteer time Referral programme
Application question(s):

Due to our rural location, public transport options are limited. Applicants must be able to commute safely and reliably each day.
Experience:

Team management: 1 year (required) Customer service: 1 year (required) Facilities or Security Management: 1 year (required)
Work Location: In person