Job Description

Assistant Manager - Palace Hotel, Peterhead

Company Overview

The Palace Hotel is a well-established, regional hospitality business located in the heart of Peterhead, Scotland. Situated on Prince Street, our hotel offers modern facilities and warm Scottish hospitality for both business and leisure travellers. With conference and banqueting suites, restaurant and bar facilities, and comfortable guest accommodation, we pride ourselves on delivering exceptional service and memorable guest experiences.

Role Overview

We are seeking an Assistant Manager to join our management team. This is a full-time, permanent, on-site position. The successful candidate will support the hotel by overseeing day-to-day operations and ensuring smooth, efficient service across all departments. You will act as the senior manager on duty, leading by example to uphold the highest standards of hospitality.

Key Responsibilities

Oversee and support the daily operations of the hotel, including reception, housekeeping, food & beverage, and events. Supervise and motivate the team to ensure excellent customer service delivery. Respond to guest queries, complaints, and feedback with professionalism and efficiency. Coordinate with department heads to maintain operational standards and resolve issues quickly. Monitor health, safety, and hygiene compliance throughout the property. Assist with staff training, development, and performance management. Support with scheduling, rota management, and recruitment where required.

Requirements & Qualifications

Proven experience in hospitality management and customer service, including banqueting and conference operations. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Confident in conflict resolution and problem-solving. Knowledge of hotel operations and hospitality software. Flexibility to work a rota including evenings and weekends. Relevant qualifications in hospitality management (desirable but not essential).

What We Offer

Competitive salary. 28 days holiday (including bank holidays). Stakeholder pension entitlement. Free meals while on duty. Free on-site parking. Ongoing training and professional development.

Contract Type

Full-time, permanent position with a probationary period of 3 months.

How to Apply

Please send your CV and a short cover letter outlining your suitability for the role to ken@palacehotel.co.uk by

Friday 10th October.

Job Type: Permanent

Pay: 28,000.00-35,000.00 per year

Benefits:

Discounted or free food Free parking On-site parking
Work Location: In person