Job Description

Hours

: Full time (evening and weekend work required)

Location

: Inspire: Luton Sports Village, Stockwood Park, and other Active Luton sites (with some work required outside of Luton)

Active Luton is a community wellbeing trust offering leisure and sport, health and wellbeing, community outreach, training and education and Luton's library services. We want to make sure everyone in Luton has the right access and opportunity to get active and improve wellbeing and quality of life.

About the role

We are seeking a motivated and proactive Assistant Manager to support our General Managers in the smooth running of facilities, initially focusing on Inspire: Luton Sports Village, Stockwood Park Golf and Athletics Centres and other sites.

This varied role combines day-to-day operations with project coordination, including staff management, community programme support, and ensuring high standards of customer service, safety, and compliance. You will also contribute to the planning and delivery of projects such as new initiatives, refurbishments, and sustainability improvements, while helping to develop programmes that meet community needs and achieve financial sustainability. The role may also involve supporting projects outside of Luton.

What you'll be doing

Oversee daily facility operations, ensuring service quality, safety, and compliance.

Recruit, train, and performance-manage staff teams.

Develop outreach activities to boost community engagement and income.

Support programme development with a focus on customer care and satisfaction.

Manage cleanliness, security, maintenance, and financial procedures.

Handle enquiries and complaints, ensuring smooth multi-site operations.

Act as keyholder, including alarm call-outs and cash handling responsibilities.

What we're looking for

We are seeking an experienced leisure facility manager with strong staff leadership skills, able to balance operational, financial, and customer service demands while supporting projects. You should be proactive, organised, flexible to work across sites (including evenings and weekends), and passionate about community wellbeing and improving access to sport and leisure.

Skills:

Essential:

Experience in leisure operations, employee management, and facility supervision. Demonstrable experience in project coordination or management. Strong organisational skills with the ability to manage conflicting demands. Confident in analysing and interpreting data, preparing reports, and maintaining audit trails. Ability to lead, train, and performance manage teams. Excellent communication and customer service skills, confident in dealing with the public and stakeholders. Knowledge of health & safety regulations relating to leisure facilities and swimming pools. Financial management experience (cash handling, floats, stock control). IT skills including Microsoft Word and Excel. First Aid at Work qualification (or willingness to obtain).

Desirable:

Experience of marketing and promotion of facilities. Experience organising and running athletics events or programmes. Knowledge of leisure management systems (e.g., Legend). Pool Lifeguard Qualification, Pool Plant Operators Certificate, or fitness instructing qualification. Knowledge of project management tools and methodologies. Working towards Institute of Sport & Recreation Management Membership Certificate.

What we offer

Discounted gym membership Cycle to work scheme Supportive and inclusive working environment Employee assistance programme Professional training and development opportunities The chance to make a real impact in the community through sport, leisure, and wellbeing programmes

How to apply

Please send your current CV and a covering letter explaining how you meet the essential requirements to: https://activelutonhr.my.site.com/xcdrecruit__Site_ExternalPositionDetails?id=a1zPz000009WoAz

Closing Date: Sunday 5th October 2025.

We reserve the right to close this advertisement early if we receive a high volume of suitable applicants.

Active Luton recognises that safeguarding children, families, adults and its workforce is a shared responsibility and is committed to creating an open and inclusive culture which actively promotes the wellbeing of all.

Although we recognise and acknowledge that children and adults with care and support needs are most at risk, as an organisation we also recognise that it is our responsibility to keep everyone safe and protected from harm.

Applicants must be willing to undergo child/vulnerable adult protection screening appropriate to the post, which may include checks with past employers and the Disclosure and Barring Service.

As a Disability Confident Committed employer we offer a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria for the role. If you would like to access this scheme, please make this clear to us when you apply.

Applicants must be willing to undergo child/vulnerable adult protection screening appropriate to the post, which may include checks with past employers and the Disclosure and Barring Service.

Job Type: Full-time

Pay: 36,254.00 per year

Benefits:

Company pension Cycle to work scheme Discounted or free food Employee discount Free parking Gym membership On-site parking
Experience:

Supervising: 1 year (required) Management: 1 year (required) Team management: 1 year (required)
Work Location: In person