Job Description

Assistant Manager

Company Description

The Pump House Winchester is a co-working members' space that aims to facilitate connections and enable all members to thrive in business and life. We are located in Winchester and offer a unique hospitality experience to our members and to non-members alike.

The Pump House is also available for events (weddings, birthdays, corporate events, etc). We are open from the takeaway window for the public and have a garden spa that is managed/maintained by the front of house team.

We have desires to be the best co-working and hospitality business in Winchester and want someone who is keen to be part of something special and execute on the vision! We are ambitious and wish to take our concept further afield, so the possibilities of future progression are very real but we must nail what we have first. If you want to be inspired, just take a look at our website and instagram; we are going places. Are you up for the challenge?

Role Description

The Assistant Manager supports the Operations Manager in delivering day-to-day operational excellence across the co-working space, garden spa, cafe, events, and facilities. This role takes primary responsibility for stock control, facilities coordination, financial tracking, and operational reporting, ensuring the Operations Manager has accurate information for decision-making and oversight.

Key Responsibilities

Daily Leadership & Staff Support

Support the Operations Manager in leading shifts and maintaining service standards. Act as the senior team member on the floor when the Operations Manager is not present. Assist with staff training in cafe operations, customer service, and co-working procedures. Provide daily staff direction and support with rota implementation. Staff rotas, ensuring adequate coverage at all times in the manager's absence.

Stock Management (Lead Responsibility)

Take full ownership of stock control across cafe, spa, cleaning supplies, retail items, and operational consumables. Conduct regular stock counts, reconcile discrepancies, and maintain accurate stock records. Order stock in line with budgets and usage patterns. Track waste, stock movement, and cost efficiency for cafe and spa items. Maintain supplier relationships and report issues or pricing changes to the Operations Manager.

Facilities & Maintenance Coordination (Lead Responsibility)

Oversee daily building checks, cleanliness standards, and operational readiness. Coordinate repairs, contractors, health & safety checks, and preventative maintenance - tasks and report larger issues to contractors Ensure log burners, spa facilities, coworking areas, and meeting rooms are safe and properly prepared. Maintain checklists for cleaning, spa operations, equipment, and building presentation.

Financial Tracking & Performance Admin (Lead Responsibility)

Track gross profit, wastage, COGS, stock valuation, and weekly cafe/spa performance figures. Prepare draft performance reports for the Operations Manager. Assist with budget preparation and monitoring throughout the year. Manage daily till reconciliation, cash handling, and banking checks as required. Maintain accurate operational data for forecasting and decision making.(Operations Manager reviews, checks, and signs off on all financial work.)

Supplier & Contractor Management

Manage relationships with suppliers for cafe, spa, maintenance, waste disposal, and events. Negotiate pricing and contracts where appropriate. Ensure contractor performance meets The Pump House standards. Maintain procurement schedules and service agreements.

Customer Experience

Deliver excellent customer service to coworking members, spa guests, cafe customers, and event clients. Handle in-the-moment complaints or issues, escalating when necessary. Ensure a welcoming environment that reflects The Pump House brand.

Event & Spa Support

Assist with setup, staffing, and smooth running of events. Support spa bookings, guest management, and operational readiness. Liaise with the Operations Manager on event needs, logistics, and staffing.

Health, Safety & Food Hygiene

Support compliance across all departments under the Operations Manager's leadership. Ensure cafe, spa, and coworking areas meet hygiene and safety standards at all times. Maintain H&S checklists, report incidents, and ensure staff follow procedures.

Systems & Administrative Support

Use POS, booking systems, stock systems, and maintenance logs accurately. Prepare daily handover notes for the Operations Manager. Organise documentation relating to stock, GP figures, and maintenance activity.

Personal Attributes

Highly organised, analytical, and detail-focused. Hands-on, proactive, and able to work independently. Strong communicator with a calm and positive approach to teamwork. Comfortable balancing physical duties with administrative tasks.

Scope of Role

The Assistant Manager leads operational foundations--stock control, facilities, financial tracking, and daily coordination--while the Operations Manager provides strategic oversight. This structure ensures efficient, accurate, and well-supported operations at The Pump House.

Qualifications

Strong communication skills

Exceptional customer service skills

Experience in food & beverage operations

Prior experience in hospitality management

Ability to train and mentor new hires

Attention to detail and ability to multitask in a fast-paced environment

Experience in co-working or shared office spaces is a plus

Management and event management experience is a preferred

Job Type: Full-time

Pay: From 28,750.00 per year

Benefits:

Company events Discounted or free food Employee discount Free parking On-site parking
Experience:

Customer service: 1 year (required) Management: 1 year (required) Hospitality: 3 years (required)
Work Location: In person