Job Description

Be Yourself - Be a Bold Team Player - Be Leonardo


Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland!

Main Tasks

Drive and deliver exceptional guest care at all times Manage your team effectively by maintaining great communication and sharing knowledge to aid your team members' development Lead a service programme that ensures the guest experience is truly engaging Implement SOPs to ensure consistent and high-quality service delivery, while also conducting regular training sessions to familiarise team members with the hotels service standards Ensure everyone in the department is operating in a safe and orderly manner, with particular adherence to Manual Handling Ensure all revenues are posted accurately and in a timely manner Manage recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters Enhance team engagement by implementing HR policies, procedures and compliance Collaborate with other departments to ensure seamless coordination Take shared responsibility for business results, goals, and the M&E departmental budget Oversee inventory level, monitor stock movements and ensure ongoing maintenance to operating equipment is carried out Adhere to Company policies, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations Utilise all relevant systems correctly to complete tasks in a timely manner Complete any other reasonable request made by a member of the senior management team




Person Specification


Develop a unique style focused on providing exceptional guest service and overall success for the hotel and wider business Naturally confident leader with a friendly, lead-by-example work style; willing to inspire and grow operational teams Confident working within brand guidelines to deliver consistent results Positive approach to handling multiple challenging priorities and assignments Genuine passion for engaging, nurturing and developing individuals
Measurable Performance Indicators


Demonstrating the Company vision, mission and values when interacting with colleagues and guests Fulfilment of the job skills checklist Aspire to exceed hotel revenue goals Achieving agreed KPIs Engagement, wellness, development and performance of the team Customer satisfaction scores e.g. Booking.com Regular review meetings with line manager Departmental meetings and individual review meetings with the team




Ongoing Learning


GROWonline BELONG induction and development courses Management induction Monthly technical Academy for management The People Programme Passion 4 People programme 'Come Join Us' Guest Care training Opportunity to apply for internal development programmes, such as:
o 'My Ops' Duty Management training


o 'Fast Forward' Management Development programme


o 'Accelerate' Development programme


o Level 4 Apprenticeships in Hospitality Management




NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.
Some of the perks our Assistant M&E Ops Manager could enjoy include:
Special rates on Leonardo Hotel rooms across the UK & Europe Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops Talent referral scheme Thank You Week: from ice cream trucks to yoga classes and lots in between! Wellbeing Calendar Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual--regardless of background, identity, or lived experience--is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.


Why come join us as a Assistant M&E Ops Manager?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!