Are you ready to grow into a leadership role within hotel night operations? We're seeking a dependable and motivated Assistant Night Manager to support and deputise for our Night Manager, ensuring excellent service and operational standards are maintained throughout the night.
About Brightstar
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Brightstar is an award-winning hospitality management company with a proven track record in delivering excellence. People - Quality - Profit is our guiding motto, and our people always come first. We invest in our teams, creating inclusive, supportive environments where individuals can grow and thrive.
Role Overview
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As Assistant Night Manager, you will support the Night Manager and help lead the overnight Front Office and hotel operations team. You'll act as the senior person on duty two nights per week when the Night Manager is off, handling guest issues, team supervision, safety, and night audits. This role is ideal for experienced Night Auditors or Front Desk professionals ready for the next step.
Key Responsibilities
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Deputise for the Night Manager on their rest days, taking full responsibility for hotel operations overnight.
Support the Night Manager in overseeing the night team, maintaining service excellence across all front desk functions.
Perform and supervise the night audit, ensuring financial accuracy and preparing key reports.
Manage guest arrivals, departures, requests, and complaints in a professional and timely manner.
Carry out nightly safety, security, and fire checks; report or address incidents as appropriate.
Liaise with housekeeping and maintenance teams as needed to ensure smooth operations.
Maintain clear handovers and reporting for the morning team.
Uphold all health and safety, security, and brand standards throughout the shift.
What We're Looking For
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Previous experience in a hotel night role (e.g. Night Auditor, Reception Supervisor).
Strong leadership skills and confidence to take ownership of the shift.
Excellent problem-solving, communication, and guest service skills.
Sound knowledge of night audit procedures and hotel systems (training provided if needed).
Calm under pressure, reliable, and professional at all times.
Able to work overnight shifts including weekends and public holidays.
What We Offer
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Competitive salary plus overnight shift allowance.
Clear progression pathway with learning and development support.
Meals on duty and uniform with laundry service.
Employee discounts on hotel stays, food and beverage, and services.
A friendly and supportive team culture.
Ready to Take the Next Step?
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Join us as an Assistant Night Manager and become a valued part of our professional night operations team. Apply today and grow your career with Brightstar.
Join the Team at Mercure Liverpool Atlantic Tower Hotel
Are you looking for a career in one of Liverpool's most iconic hotels? Mercure Liverpool Atlantic Tower Hotel offers an exciting opportunity to work in a landmark location with stunning views of the city's skyline. Our 12-story hotel, with 225 rooms, is situated in the heart of Liverpool's commercial district, opposite the Royal Liver Building and within walking distance of some of the city's top attractions, including The Cavern Club, Albert Dock, and Liverpool One.
As a part of our team, you'll have the chance to work in a dynamic and welcoming environment, offering everything from luxury guest services and fine dining to hosting conferences and events in our state-of-the-art meeting rooms. Whether you're interested in guest relations, food and beverage, or event planning, there are opportunities to grow and develop in various roles within our hotel.
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Why Work with Us?
Prime Location
: Work in a stunning hotel with some of the best views in Liverpool, just steps away from iconic landmarks and attractions.
Diverse Career Opportunities
: With 225 rooms and ten dedicated meeting rooms, our hotel offers a variety of roles across departments, whether in guest services, food and beverage, or event coordination.
Join a Supportive Team
: Our team is dedicated to providing exceptional service, creating a friendly and professional work atmosphere where you can develop your skills.
Exciting Work Environment
: Mercure Liverpool Atlantic Tower is located in the vibrant heart of Liverpool, offering the perfect balance of city energy and a supportive work environment.
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Join Us
If you're passionate about hospitality and looking to build your career in a thriving city, we'd love to hear from you. Whether you're starting your journey in hospitality or looking to advance your career, Mercure Liverpool Atlantic Tower provides the ideal place to develop and succeed.
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