Job Description

Company:

CleanEvent Services Ltd

Location:

Co Op Arena ( Manchester )

Role:

Assistant Night Manager

Job Type:

Casual

Salary :

16.00 per hour

We are recruiting an Assistant Night Manager. This is an opportunity to join an established company working within the facility services sector. The role is based at Co Op Arena in Manchester, it is a great opportunity for an events enthusiast who has a passion for the event industry.

About Us:

CleanEvent is a company that provides cleaning and security services to sporting and leisure

facilities. CleanEvent is fast becoming a leader in this industry sector with multiple locations across

the United Kingdom.

Job Summary:

Reporting to the Venue Presentation Manager & Night Manager this role is to ensure all activities are carried out as directed by the Venue Presentation Manager & Night Manager. The role involves managing all aspects of the contract in the absence of the Night Manager. The role will includes working event night shifts, flexibility is required.

Key Responsibilities

Operations:

Ensure completion of 95% and above turn around of the venue presentation following event night shifts.

Direct, control, motivate and encourage all colleagues to complete their designated duties in an efficient and courteous manner to the expectation of our client and customers and maximising profitability.

Promote and maintain a positive company image and maximise profitability.

Complete Event Audits in the agreed timelines and submit these to the relevant department & clients.

Ensure compliance with all Health & Safety and company policies and procedures and actively promote Safety awareness.

Ensure that all vehicles, machinery and equipment are consistently and fully accounted for at all times and that they are maintained in a safe working condition.

Review colleague numbers within the venue under control from time to time ensuring appropriate levels are engaged within core and event teams to avoid overspend and keeping in mind annual leave and sickness absence, these are covered in monthly 1 to 1s.

Review the quality and response to customer service problems and complaints and that the appropriate corrective action is undertaken and completed to the clients satisfaction.

Ensure a hands on approach and direct leadership of your team.

Carry out any other duties as directed by the Venue Presentation Manager & Night Manager or any person within the senior management team, deemed reasonable to meet the needs of the business and contract.

Ensure allocation of daily work schedules ensuring effective utilisation of colleague and equipment resources.

Ensure PPM cleaning schedule is completed on highlighted days throughout the month.

Participating in weekly operations meetings with the Venue Team & Client.

Complete weekly Venue Checks in line with client requests and submit via approved format, 24/7 software & Safety Culture.

Ensure that any proposed expenditure is tightly controlled with quotes obtained and authorised by the Venue Presentation Manager & Night Manager.

Liaise with the Venue Presentation Manager & Night Manager regarding the reporting of costing and venue budgets and related matters.

Ensure that all reports and compliance are completed, adhering to compliance deadlines.

Administration:

Attain a good working knowledge of the company's management system

Assist the Night Manager in creating deployment matrix and forecasts.

Scheduling of staff as per event forecasts and agreed deployment.

Attend client meetings as required and engage in constructive conversations.

Ensure that expenditure of labour is justified and controlled and that time sheets are completed as appropriate clearly indicating hours worked and duties.

Ensure that any proposed expenditure is tightly controlled.

Liaise with the Venue Presentation Manager regarding the reporting of costing and venue budgets and related matters.

Ensure that all reports, daily, weekly & monthly are completed and handed in on time.

Staff Management :

Ensuring all venue staff are recruited in line with CleanEvent's policies and procedures.

Succession planning within the team to ensure internal promotion for employees where applicable, carrying out 1 to 1s with direct supervisors

Ensuring all new employees undertake CleanEvent's standard induction training program.

Ensure all conduct & capability issues are dealt with promptly

Directing, motivating and managing all staff in line with CleanEvent's Code of Conduct.

Ensuring the ongoing performance, development and training needs of all staff are effectively managed and provided.

Ensuring all staff are suitably attired at all times whilst working at the Venues, in line with the CleanEvent's uniform guidelines (or as agreed with Clients).

Key Skills required:

Excellent client and customer service skills.

Experience in cleaning management or management gained within the hospitality sector.

Excellent organisation and proactive attitude

An appreciation and compliance in HR, ER, OH&S and EEO issues

Strong leadership skills

Well developed communication skills and a proactive nature

Good IT skills

Excellent communication skills, both written and oral.

Job Types: Full-time, Permanent

Pay: 16.00 per hour

Benefits:

Company pension Cycle to work scheme Flexitime Health & wellbeing programme
Work Location: In person