Job Description

Job Ref:

DOM1358

Branch:

The Dixon, Tower Bridge - Autograph Collection by Marriott

Location:

The Dixon, London (South East)

Salary/Benefits:

Competitive Salary + Incentives + Company Benefits

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

23:00 - 7:30am

Hours per week:

40

Posted date:

19/09/2025

Closing date:

02/11/2025

The hotel

The Dixon, Tower Bridge, a new boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018. Taking centre stage in the Tower Bridge neighbourhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is set to be become a new cultural hub for the capital's centre of artistic activity.



Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the area's vibrant cultural heritage, while also capturing its new wave of creative cool. The 193 rooms redefines the traditional boutique hotel by seamlessly incorporating the local neighbourhood's culture through an artful mix of heritage design. Think simple brickwork, tall windows and modern furniture from British designers that sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls. Cleverly reflecting the buildings purpose as a courtroom, the restaurant serves as a neighbourhood oasis that welcomes not only hotel guests but also the local trade.

What we offer

Staff rate across all Marriott brands and across the Dominus hotel portfolio Your Inspirational Stay - a night in the hotel and enjoy dinner, bed and breakfast with a plus one (TC's apply) Impact Day, paid day to support your charity of choice Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands Staff events and recognition schemes Access to Employee Assistance Program (EAP) A collaborative team culture where people thrive together and a place where you can be your true authentic self

Key responsibilities

People


Attends to any guest comments brought to their attention and deals with these efficiently and courteously. Readily available to attend any quest questions and enquires providing adequate response to them. To ensure the smooth operation of the night shift, including supporting the reception team as well as any other department operating overnight. Carries out daily briefings with the team, providing direction, support and any relevant information to the rest of the team.

Quality


Ensure a high level of local knowledge with regards to nearby streets, attractions, shops, amenities etc. In-depth knowledge of London is essential. Ensure consistently high standards of presentation are maintained for the department, product and all personnel on duty. Ensure all legal, health and safety standards are adhered to, including provisions of the Licensing Act. Represent the General Manager, Front Office Manager and Night Manager in their absence. Carry out the daily closing and a data backup of the software system for Reception and accounting. Understands and is fully conversant with the systems in use, standards of performance and job description. Understands and is conversant with the Computer Systems in place, Marriott Global Source, Guest Voice and any other relevant systems. Assists the Night Manager in taking responsibility for the safety and welfare of all guests and staff in the hotel during the night hours and dealing with any crises or incidents according to the company's standard guidelines. To be fully conversant with the Hotel Emergency and Evacuation procedures.

Profit


Demonstrates excellent knowledge of room categories, hotel facilities, rates, packages and any ongoing promotions. Maximizes occupancy and uses up-selling techniques to promote the hotel. Assists the Front Office Manager in the administration of the department. Ensures follow-up of no-show charges, charge-backs and outstanding payments.

About you

Experience in a similar role for a year is essential, preferably in an upmarket hotel environment Excellent leadership skills with experience of developing and leading a team Strong communication skills through a variety of means Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks Exceptional organisation and planning skills through standard operating procedures. High attention to detail and accuracy - great at managing one's own time and the time of the team Drive self-motivated. Excellent knowledge of hotel operations and related legislative requirements/audits
If you would like to join a people focused team in a unique hotel, please do get in touch! We look forward to hearing from you.

Located in the "World's most cultural postcode" the Dixon, Tower Bridge, a new boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018. Taking centre stage in the Tower Bridge neighbourhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is the new cultural hub for the capital's centre of artistic activity.



Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the area's vibrant cultural heritage, while also capturing its new wave of creative cool.



Cleverly reflecting the buildings purpose as a courtroom, the Bar and the Restaurant serves as a neighbourhood oasis that welcomes not only hotel guests but also the local trade.



The Dixon as they say is "Exactly like nothing else".