Job Description

Overview

Assistant Manager - Nikki Homes Estate Agency

Ready to make a difference in the industry? We're on a mission to change the way estate agency is done, putting integrity and genuine client care at the heart of everything. As our Assistant Manager, you'll help lead that charge, supporting daily operations, motivating the team, and driving growth across both Sales and Lettings while keeping service standards sky-high.

As Assistant Manager, you will support and drive the day-to-day operations of our sales and lettings divisions. You'll help embed efficient structure, support the team, and push for sustained growth, always aligned with our values of integrity and client focus.

Your purpose will be to:

Serve as a bridge between leadership and the sales/lettings teams Ensure consistent, high-quality service delivery in both sales and lettings Implement and refine systems and structures to make operations smoother Help drive turnover, profitability, and business growth Be a strong ambassador of Nikki Homes' values and standards
Key Responsibilities

Leadership & Team Management

Mentor, coach, and motivate the sales & lettings team, ensuring high morale, accountability, and professional development Set clear performance targets, review progress, and address underperformance Support recruitment, onboarding, and training of new team members

Sales & Lettings Oversight

Oversee listings, valuations, client liaison, viewings, negotiations, and completions Ensure all lettings processes (tenant sourcing, referencing, compliance, renewals) are handled properly Monitor key metrics (lets, sales agreed, pipeline, conversions) and act when performance lags

Processes, Systems & Structure

Assess existing workflows and identify inefficiencies Design, implement, and document standard operating procedures, checklists, handovers Roll out new tools, software, or workflows to improve productivity, reporting, and customer experience

Growth, Profitability & Business Development

Analyse local market trends, spot opportunities, and propose growth strategies Support marketing initiatives: property marketing plans, digital campaigns, social media, branding Drive cross-sell between sales and lettings, and new referral channels Monitor expenses, ensure cost control, and help maximise net profit

Client & Brand Focus

Uphold Nikki Homes' reputation, ensure all interactions (clients, vendors, tenants) reflect our honesty-first ethos Ensure transparency in fees, no surprises, and full clarity for clients Handle escalated client issues, complaints, or tricky negotiations

Weekend & Flexibility

Manage operations or cover client-facing activities on at least one weekend day Be flexible to respond to out-of-hours calls or urgent client needs
Person Specification & Skills

Essential Experience & Skills

Proven track record in estate agency

sales AND lettings

Experience managing a team, from hands-on mentoring to performance management Strong organisational skills, you naturally manage multiple moving parts Experience in designing or improving processes, structures, and systems Track record in increasing turnover and driving profitability Excellent negotiation, communication, and stakeholder skills Integrity and a client-first mindset: you care about delivering honest, high-quality service

About Nikki Homes

Nikki Homes is not your average estate agency, we're a values-driven property consultancy with deep roots in Warwickshire. Established in 2016, Nikki Homes builds on over 55 years of local property development and residential lettings experience. Nikki Homes

We operate with a philosophy of personal care, honesty, and excellence.
We do not operate on volume alone; instead, our commitment is to quality, trust, and achieving outstanding results.

In recent years, we've built a strong reputation in Stratford-upon-Avon, Leamington Spa, Warwick, and surrounding Warwickshire towns, handling sales, lettings, property management, and consultancy work.

As an Assistant Manager at Nikki Homes, you'll be part of a team that genuinely cares about clients, honesty, and making a positive impact on the industry.

Desirable Attributes

Experience in boutique or high-end property markets Familiarity with estate agency software Marketing or digital marketing experience Local market insight into Warwickshire / Stratford-upon-Avon area
What We Offer

A chance to lead in a business that truly values trust, care, and purpose over pure volume Exposure to all parts of the property business: sales, lettings, management, and consultancy Working alongside a supportive team Competitive salary + bonus / profit-sharing / commission structure Flexibility, autonomy, and the opportunity to shape and build systems Ongoing professional development and training
We look forward to hearing from you.

Job Type: Full-time

Pay: 28,000.00-33,000.00 per year

Benefits:

Employee discount Free parking On-site parking Referral programme
Experience:

lettings or property management : 2 years (required)
Work Location: In person