Job Description

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.



HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.


The role will be within the Customer Communication Centre of Excellence which is a part of the wider Customer, Propositions and Marketing team, based within Wealth Management and Personal Banking (WPB).



This role will support the development and delivery of customer communications, ensuring they are strategically aligned and cohesive. You will be responsible for reviewing communications aligning to the Consumer Understanding outcome of Consumer Duty Regulation, and the UK Brand guidelines. The role holder will ensure that high quality content is produced that drives good outcomes for customers and delivers against business objectives.



A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

Manage multiple work streams simultaneously, ensuring communications are delivered coherently to customers, on time and within budget. Understanding of governance around communications and ensure to that our products and services are represented correctly and comply with finance and advertising regulation. Support senior team members in delivering communication strategies for priority business areas and projects. Proactively identify opportunities to enhance our communication efforts and drive continuous improvement for customers and colleagues. Contribute to the planning and prioritisation of communication requests. Fully considering the impact on the customer journey. Facilitation/Managing stakeholder's requirements and aligning to the strategy. Transform communication

To be successful in this role you should meet the following requirements:

Strong communication, stakeholder, relationship management and influencing skills: you will be managing multiple stakeholders, often with conflicting perspectives. Previous experience developing communication strategies to transform communication. Experience within process improvement and journey mapping. Have experience in managing large scale change, knowledge of transformation and insights. Excellent organisational skills, being confident with managing various priorities and manage multiple work streams simultaneously. You'll need excellent verbal and written skills.

Relevant experience in some of the following fields:

Transformation, Communications, Marketing, CRM, Digital, Business Strategy, Analytics or Insights.


The role is hybrid which means at least 60% of your time in spent in one of our offices. Your base location can be in any of our Hubs, with regular travel to Birmingham.



Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.



If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:


Email: hsbc.recruitment@hsbc.com


Telephone: +44 207 832 8500