Job Description

This role is 37 hours a week.

Achieve Lifestyle is a dynamic and forward-thinking leisure trust committed to improving the health and wellbeing of the local community. Operating state-of-the-art fitness, leisure, and wellbeing facilities, Achieve Lifestyle delivers exceptional services and experiences tailored to its diverse audience.

Main Responsibilities

To support the Operations Manager in the effective day-to-day running of leisure facilities, ensuring high standards of service delivery, safety, and customer satisfaction. This role plays a key part in supervising staff, maintaining operational excellence, and assisting with the development of leisure programs and services.

Role and Responsibilities

Operations and Facility Management

Assist with the daily management of the facility, including opening and closing procedures. Ensure all equipment, areas, and amenities are clean, safe, and fully operational. Support with routine inspections and coordinate maintenance or repair work as needed.
Staff Supervision

Supervise frontline staff including lifeguards, Cafe team, receptionists, Fitness team, Senior leisure assistants, Duty Managers. Support staff training, inductions, and performance monitoring. Help manage staff rotas and ensure appropriate shift coverage. To cover leave within the Duty Manager team as required. Help support the Fitness Manager, GEX, Cafe Team leader and technical assistant, in the day to day operations of the building.
Customer Service

Act as a point of contact for customer queries, feedback, and complaints, resolving issues efficiently. Maintain a welcoming environment and uphold high standards of customer care.
Health & Safety

Monitor compliance with all health and safety procedures and regulations. Conduct regular safety checks, risk assessments, and emergency drills. Ensure that first aid and emergency procedures are followed by all staff. Ensure compliance with local regulations and company policies To ensure all Health and Safety procedures and responsibilities are carried out at all times. To undertake any regulatory requirements.
Program Support

Assist with organizing and delivering leisure programs, classes, and special events. Coordinate with the fitness Manager and team members to ensure smooth program delivery.
Administrative Duties

Help maintain accurate records of incidents, inspections, and staff activities. Support financial processes such as stock management and basic reporting. To assist the Operations Manager in providing appropriate staff training and development.
Marketing and Promotion

Collaborate with marketing teams to promote facilities and services.
Financial Oversight

Assist the Operations Manager in managing budgets, monitor expenditures, and ensure cost-effective operations. Analyse income and usage reports to identify opportunities for improvement and growth.
Other

To deputise for the Operations Manager as requested. Monitor performance metrics and implement improvements to enhance operational efficiency To undertake any other duties as may be required by the Operations Manager to ensure that the business objectives are achieved.
Health & Safety

Ensure compliance with the Health and Safety at Work Act; and Achieve Lifestyle Health & Safety Manual. To ensure that all equipment is used correctly and in accordance with current legislation. To work within the required standards of health and safety policies To complete checklists as required and ensure the facility is inspected regularly for any defect or reduction in service quality, and report as necessary to line manager. Maintain any suggested training requirements.
Qualifications and Education Requirements

National pool Lifeguard Qualification (NPLQ) (Essential) Pool Plant Operator (PPO) Qualification (Essential) IOSH (Desirable)
Job Types: Full-time, Permanent

Pay: 28,500.00 per year

Experience:

Management: 3 years (preferred)
Licence/Certification:

NPLQ (required)
Work Location: In person