Job Description

Job description
We are looking for an enthusiastic and positive individual who is customer focused and committed to delivering a modern and effective service.



Specifically, we are looking to appoint an Assistant PACE Officer who will be responsible for the administration of a range of income recovery related tasks and income collection in the Council's Payments, Accounts, Collection & Enforcement (PACE) Team.



The post is part-time (14.48 hours over 2 days per week) within the Collection Team. We are based in the city centre (Howden House) working on a hybrid model. Office attendance is required for training, meetings and to match service requirements.



For this role you will need a range of income recovery and supervisory experience including: -


Experience of Income Collection and Performance Monitoring The ability to effectively liaise with internal and external stakeholders in relation to income collection and debt management. Excellent I.T. skills to utilise the Council's finance systems that are used to manage income collection and associated processes. Proficient in using Microsoft 365 packages. Excellent team player who is willing to contribute to the team tasks and be flexible.

This varied and challenging role requires a keen commitment to teamwork, exceptional communication and customer care skills and the ability to liaise effectively with a wide range of internal and external stakeholders.



If you are enthusiastic and have the necessary skills, knowledge, and experience to join our team we would like to hear from you.



Please carefully read the job description and person specification for this post before completing your application.



If you would like to find out more about the post:



Please make enquiries about the role to Sam Bexon on 01142056247 or email Samantha.Bexon@Sheffield.gov.uk



We are committed to safeguarding and promoting the welfare and safety of children and vulnerable adults and expect all staff to share this commitment. All successful candidates will therefore be required to complete a basic Disclosure and Barring Service (DBS) Check.



We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.



It is a great time to join us and we welcome your application.



Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.



Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.



If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.



Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more here New job evaluation process to be introduced at Sheffield City Council | Sheffield City Council

Job details

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Job reference
REQ003663
Date posted
18/08/2025
Application closing date
03/09/2025
Location
Sheffield
Salary
Grade 05, 30,024 to 32,597
Package
1 Permanent Position
Contractual hours
14.48
Basis
Blank
Job category/type
Revenues and Benefits