Job Description

About us

The Pharmaxo Group is an award winning, market leading pharmaceutical and healthcare business that serves customers, patients and medical professionals across the UK.


We are located in a modern manufacturing and office facility in Corsham Science Park in Wiltshire, just 5 miles from Chippenham and 8 miles from Bath. The Pharmaxo Group comprises of:

Bath ASU

which produces thousands of aseptically (sterile) compounded injectable pharmaceutical products each day for hospitals and patients who are fighting cancer, living with chronic disease or in need of pain relief.

Pharmaxo Healthcare

which is a growing clinical homecare provider in an expanding market offering greater convenience to patients whilst delivering efficiencies to the NHS.

Pharmaxo Scientific

which develops the innovations in biotechnology, data and information technology that drive our businesses.

Your role at Pharmaxo Healthcare

To work as part of the Patient Services team in a professional manner providing high quality administration and support services to all patients, clinicians and allied health professionals.
To follow and ensure all relevant standard operating policies, procedures and protocols are current and being followed along with working in an efficient and courteous manner.
To provide a professional call-handling service and associated administration duties.
To embed and sustain an ethos of care navigation throughout the team, providing advice and guidance and signposting patients to the most appropriate clinician/service.
To record all essential information accurately and efficiently.

Your duties & responsibilities

Direct line management responsibility for Level 4 Patient Service Administrators ensuring:
Competency to perform tasks allocated to them. Ability to navigate Pharmaxo Patient Management System in order to manage patients and ensure records of activity are accurately updated. Internal coaching and training for new and existing services and maintenance of accurate training records. Adherence of Patient Service Administrators to relevant legislation including the Data Protection Act 1998. Daily management of task allocation. Driving efficiency within the department, monitoring and managing Key Performance Indicators within the team. Monthly 1:2:1s. Annual appraisals.


Active participation in the management of patients receiving homecare including but not limited to:
Contacting patients by telephone or email to arrange deliveries. Scheduling deliveries to patients via third party subcontracted logistics. Maintaining accurate electronic records of calls to and received from patients within the Pharmaxo Patient Management System. Maintaining documentation including patient registration forms and prescriptions. Performing accuracy checks upon receipt of prescriptions and other referral documentation. Active management of prescription requirement from referring centres. Handling patient and customer queries. Scheduling nurse attendances when required to administer medicines in the home. Directing inbound telephone calls from healthcare professionals to the relevant operational department within Pharmaxo. Always maintaining patient confidentiality. Liaising with external health care professionals regarding registered patients care. Collection of electronic proof of deliveries.


Working internally with other operational functions following hand off from new business wins from the Key Account Manager ensuring seamless implementation of business.


To ensure compliance with the Health and Safety at Work Act and all other relevant legislation e.g. Medicines Act, Control of Substances Hazardous to Health (COSHH).


Integral in the development, implementation and competency assessment of Standard Operating Procedures with Patient Service Administrators.


To undertake any other duties as required by the supervising manager.

The skills & attributes you will bring

You will be able to adapt and work appropriately in non-routine situations.


You will be able drive the company value of Patients come first in all activities.


You will commit to participate in any extended hours, Bank Holidays and on call rotas.


Collaboratively working across other departments including pharmacy, warehouse and finance by sharing information relating to customers and customer activity


Working with the Patient Services Manager in developing a training and competency programme for members of the Patient Services team.


Deputising for the Patient Services Manager including attendance in operational meetings representing the Patient Service department.

Full job description can be found here:

Assistant Patient Services Manager - July 2025.docx

Benefits

Competitive salary Annual leave of 25 days + bank holidays (increasing to 27 days after 3 years service) Annual company bonus scheme (subject to scheme eligibility) Pension - you will be auto-enrolled after 3 months of employment at 5% (with an employer contribution of 4%). You can also opt to increase your contribution to 6% to which the employer will contribute 8%. Life assurance 10 x salary with a max of 300,000 * Access to Employee Assistance Programme, counselling service and virtual GP service