Job Description

Assistant People & Culture Manager - Maternity Cover
Mandarin Oriental Mayfair is looking for an Assistant People & Culture Manager to join our People & Culture team on a maternity cover for 12 months.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Mayfair is situated on Hanover Square, Mayfair's oldest square recently re-born, the hotel will provide a calming, discreet sanctuary for hotel guests, while delivering a contemporary and vibrant atmosphere in the public spaces.
About the job
Based at the Mandarin Oriental Mayfair within the People & Culture Department in London, the Assistant People & Culture Manager is responsible for the smooth running of the People & Culture department. Acting as an ambassador for the brand and delivering a warm and personalised experience to our colleagues. The Assistant People & Culture Manager reports to the Head of People & Culture.
As Assistant People & Culture Manager, you will responsible for the following duties:

• To provide specialised People & Culture support (coaching, counselling, performance management etc) to Department Heads and colleagues in order achieve the hotel strategic business objectives
• To adhere to date with all UK & European Legislation relating to People & Culture.
• To assist in managing and administering Disciplinary & Grievance procedures in conjunction with the Head of People & Culture.
• Constantly strives to improve employee retention. Brings issues to the attention Head of People & Culture as necessary.
• Manages department's controllable expenses to achieve or exceed budgeted goals. Responsible for creating and supervising PR's and the department's budget tracker with the rest of the team.
• To manage and maintain headcounts, ensuring that they are in line with agreed departmental headcount budgets through monthly forecast meetings.
• To manage all vacancies and recruitment function in conjunction with the People & Culture Officer, in line with budget. requirements, reviewing where necessary in line with operational needs.
• Assist in managing the application and administration of work permits.
• To support in managing all personnel procedures with regard to starters, transfers, promotions and variations plus leavers.
• To be readily available for counselling with empathetic, open communication ensuring reliability and confidentiality.
• To conduct exit interviews and analyse exit interview data.
• Celebrates successes and publicly recognises the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains on-going employee recognition programmes.

As Assistant People & Culture Manager, we expect from you:

• Initiative, drive and a passion for people. Previous experience within a similar role in a luxury five star-environment preferable. The role is predominantly Monday to Friday, 9am to 5:30pm, but flexibility is required where applicable.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• A competitive salary and benefits packages

• Great F&B discounts in Mandarin Oriental Mayfair, London & our London sister property; Mandarin Oriental Hyde Park, London
• Discounts at 700+ Retailers & Supermarkets

We're Fans. Are you?
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.