Job Description

The Vernon Street and Lanes Medical Centre is a forward-thinking, two-site GP practice in Derby serving a diverse patient population. We are committed to high-quality care, staff development, and innovation in service delivery.
We are seeking a dynamic and proactive Assistant Practice Manager to support the Business Manager in overseeing daily operations and developing the skills and experience to eventually succeed into the Business Manager role. This is a rare and exciting opportunity for someone with a strong operational background and leadership potential.
Main duties of the job
Lead day-to-day operational management to ensure seamless service delivery.
Assume ownership of IT systems, digital processes, and data reporting (e.g., SystmOne, NHS Mail, Raidar).
Manage HR functions including recruitment, induction, staff conduct, and training.
Ensure compliance with CQC, Health & Safety, and Information Governance standards.
Act as a key liaison between patients and staff, managing complaints and feedback.
Possess an understanding of business finance ideally within an NHS context.
Work alongside the Business Manager on strategic planning and leadership development.
About us
The Vernon & Lanes Medical Centre is a dynamic, two-site GP practice in Derby with a growing list of over 12,000 patients. We deliver a full range of NHS primary care services, including chronic disease management, minor surgery, sexual health, and advanced clinics. Rated GOOD by the CQC, we are known for our innovation, high QOF scores, and commitment to quality.
Our team includes GPs, ACPs, nurses, HCAs, pharmacists, physios, social prescribers, Midwives, Care Coordinators and administrative staff who collaborate in a positive, inclusive environment. We prioritise professional development, offering training for undergraduates, FY2s, registrars, and nurses. Daily MDT huddles and regular team meetings support open communication and strong teamwork.
We foster a can-do culture where change is embraced and staff well-being is valued. Our locations, one in a historic Georgian building near the city centre and the other in a modern suburban setting, offer pleasant, well-equipped workplaces. Joining us means becoming part of a friendly, forward-thinking team committed to clinical excellence and community care.
Date posted
03 May 2025
Pay scheme
Other
Salary
xc2xa330,000 to xc2xa335,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A1515-25-0000
Job locations
13 Vernon Street
Derby
Derbyshire
DE1 1FW
The Lanes Medical Centre
147 Normanton Lane
Littleover
Derby
DE23 6LF
Job description
Job responsibilities
Main Responsibilities
Provide day-to-day operational leadership across both practice sites.
Act as a succession post for the Business Manager, with long-term leadership development.
Oversee all IT systems, digital tools, and data reporting to support operations and performance.
Lead on HR functions including recruitment, induction, performance management, and training.
Maintain and improve Health & Safety standards and regulatory compliance.
Coordinate patient communications, manage complaints and feedback professionally.
Ensure CQC, Information Governance, and quality standards are met and maintained.
Support financial reporting including Enhanced Services, QoF, LCSF and payroll cover.
Support the Finance Administrator to ensure an understanding of the financial processes, including payroll, and provide cover in staff absences.
Liaise with internal and external stakeholders, ensuring smooth communication and collaboration.
Deputise for the Business Manager as required, maintaining continuity of operations.
Please refer to the attached job description for full details. Job description
Job responsibilities
Main Responsibilities
Provide day-to-day operational leadership across both practice sites.
Act as a succession post for the Business Manager, with long-term leadership development.
Oversee all IT systems, digital tools, and data reporting to support operations and performance.
Lead on HR functions including recruitment, induction, performance management, and training.
Maintain and improve Health & Safety standards and regulatory compliance.
Coordinate patient communications, manage complaints and feedback professionally.
Ensure CQC, Information Governance, and quality standards are met and maintained.
Support financial reporting including Enhanced Services, QoF, LCSF and payroll cover.
Support the Finance Administrator to ensure an understanding of the financial processes, including payroll, and provide cover in staff absences.
Liaise with internal and external stakeholders, ensuring smooth communication and collaboration.
Deputise for the Business Manager as required, maintaining continuity of operations.
Please refer to the attached job description for full details.
Person Specification
Experience
Essential

• Demonstrated experience in a supervisory or management role.
• Experience in HR management, including recruitment, induction, conduct and performance.
• Experience managing IT systems and using data for reporting.
• Experience in financial management.

Desirable

• Involvement in complaint handling and quality improvement initiatives.
• Previous experience working in a GP practice or NHS setting.
• Use of TPP SystmOne or similar clinical software.
• Understanding of NHS financial claims and payroll systems.

Knowledge and Skills
Essential

• Strong numeracy and analytical skills.
• Excellent IT proficiency (Word, Excel, Outlook).
• Ability to interpret and present operational data.
• Clear and effective written and verbal communication skills.
• Excellent interpersonal and team leadership abilities.
• Capacity to work independently, manage multiple demands, and meet deadlines.
• Problem-solving mindset with a proactive approach.
• Sound understanding of the operational workings of a primary care environment.
• Awareness of key national healthcare policies and their impact on general practice

Desirable

• Familiarity with NHS data reporting tools (e.g. Raidar, CQRS).
• Knowledge of CQC standards and Information Governance (IG) requirements.
• Experience facilitating staff training and development.
• Understanding of NHS financial systems, payroll, and budgeting processes.
• Awareness of local population health needs and priorities.

Qualities and Attributes
Essential

• Professional, confident, and calm under pressure.
• Assertive yet empathetic approach to staff and patient issues.
• Flexible and adaptable to the changing needs of the practice.
• Highly organised and detail-oriented.
• Committed to personal growth and succession into a leadership role.
• Professional, confident, and calm under pressure.

Desirable

• Demonstrates strategic thinking and long-term planning capability.
• Enthusiastic about innovation and service improvement.

Qualifications
Essential

• A-level standard of education.
• Evidence of continued professional development in management or healthcare.

Desirable

• Postgraduate education or management qualification.
• HR or IT certification (e.g. CIPD, ITIL).

Person Specification
Experience
Essential

• Demonstrated experience in a supervisory or management role.
• Experience in HR management, including recruitment, induction, conduct and performance.
• Experience managing IT systems and using data for reporting.
• Experience in financial management.

Desirable

• Involvement in complaint handling and quality improvement initiatives.
• Previous experience working in a GP practice or NHS setting.
• Use of TPP SystmOne or similar clinical software.
• Understanding of NHS financial claims and payroll systems.

Knowledge and Skills
Essential

• Strong numeracy and analytical skills.
• Excellent IT proficiency (Word, Excel, Outlook).
• Ability to interpret and present operational data.
• Clear and effective written and verbal communication skills.
• Excellent interpersonal and team leadership abilities.
• Capacity to work independently, manage multiple demands, and meet deadlines.
• Problem-solving mindset with a proactive approach.
• Sound understanding of the operational workings of a primary care environment.
• Awareness of key national healthcare policies and their impact on general practice

Desirable

• Familiarity with NHS data reporting tools (e.g. Raidar, CQRS).
• Knowledge of CQC standards and Information Governance (IG) requirements.
• Experience facilitating staff training and development.
• Understanding of NHS financial systems, payroll, and budgeting processes.
• Awareness of local population health needs and priorities.

Qualities and Attributes
Essential

• Professional, confident, and calm under pressure.
• Assertive yet empathetic approach to staff and patient issues.
• Flexible and adaptable to the changing needs of the practice.
• Highly organised and detail-oriented.
• Committed to personal growth and succession into a leadership role.
• Professional, confident, and calm under pressure.

Desirable

• Demonstrates strategic thinking and long-term planning capability.
• Enthusiastic about innovation and service improvement.

Qualifications
Essential

• A-level standard of education.
• Evidence of continued professional development in management or healthcare.

Desirable

• Postgraduate education or management qualification.
• HR or IT certification (e.g. CIPD, ITIL).