Job Description

MAIN DUTIES AND RESPONSIBILITIES Liaising with and supporting the Practice Manager Staff management including managing annual leave, sick leave, HR issues, appraisals, advertising and interviewing for new roles, staff induction, monitoring staff training Providing leadership, support and training for current and new staff ensuring that data quality guidelines ae understood and adhered to Ensuring staff adhere to policy and procedure at all times The post holder will be aware of the various statutory requirements and will assist in implementation as directed by the Practice Manager. There is a need to work closely with reception and clinical staff to ensure the smooth running of the practice, reporting any problems encountered to the relevant person Managing appointments rota, arranging locum cover and organising rota for medical trainees Managing the diary for all clinicians' leave, meetings etc and to make sure all the information is incorporated into the appointment schedules Organise duty rotas, co-ordinate leave requests Arranging and minuting meetings as required CQC compliance - updating and maintaining policies Acknowledging and responding to complaints, in liaison with the Practice Manager To be the first line of contact for patients with respect to the complaints procedure and to take appropriate action as set out in the Practice's complaints procedure, with the support of the Practice Manager where appropriate Maintaining the complaints database Maintaining the significant events database, providing advice to staff and briefing the team at meetings as required Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events Assisting with Returns and Submissions as required Ensure that strict confidentiality protocols are adhered to. Attend training sessions on behalf of the practice as required. To comply with health & safety procedures and report any areas of concern to the Practice Manager.



Liaise with NHSPS/contractors on premises-related issues Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders in the absence of the Practice Manager To undertake any other duties as may be determined from time to time to ensure the efficient running of the practice. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.



All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Performance Standards: Confidentiality to be maintained at all times. The ability to communicate effectively at all levels, both internally and externally, thus displaying a competent and professional image of the Practice. Confident and polite manner. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients , carers and external organisations Recognize peoples needs for alternative methods of communication and respond accordingly Contribute to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate JOB DESCRIPTION AGREEMENT This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.