Job Description

Sales & Business Development

- Be a key driver in meeting and exceeding occupancy targets across all three sites.

- Help put procedures in place for the best viewing experience possible for prospective residents.

- Convert enquiries into bookings through excellent customer service and follow-ups.

- Contribute to and execute marketing strategies that drive interest and engagement.

- Represent the brand at university open days, student fairs, and local events.

- Create engaging content and assist in managing digital marketing and social media campaigns.

- Maintain a keen awareness of the student housing market and competitor activity.

o Office administration

- Assist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.

- Help the Property Managers with compliance and Health & Safety (H&S) tasks

- Provide support across all three sites during staff holidays and absences.

- Update and complete financial task

- Follow the credit control procedure for students in rent arrears

o Customer Care and Pastoral Support

- Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy

- Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life

- Organising social events with student input

- Monitor and update all social media streams regularly

- Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change

o Facilities Management Support

- Log and inform facilities team of maintenance issues

- Liaise with contractors for maintenance issues unable to be dealt with in house

- Advising students or works to be carried out and access to rooms being required

- Ensuring servicing and maintenance records are kept up to date

o Other Duties

- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends

- Perform and document regular inspections of student flats

- Assist with summer deep clean and maintenance works programme of works

Job Types: Full-time, Permanent

Pay: Up to 32,000.00 per year

Benefits:

Cycle to work scheme Sick pay
Work Location: In person